Customer Service Representative (CSR Urgent Hiring)

Neksjob Philippines; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with at least 6 months call center experience. You will work in a fast-paced environment with opportunities for growth.

Qualifications

• At least 6 months call center experience

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Call center experience

Job description

Customer Service Representative (CSR Urgent Hiring)

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience

Tips

Some of our features may not work properly on your device.