Outbound Sales CSR

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruiting firm in Metro Manila is seeking a Customer Service Representative to assist customers by responding to inquiries and providing support. The ideal candidate will have strong communication skills and a friendly demeanor, ensuring a positive experience for customers. This role requires effective issue resolution and maintaining accurate records of interactions.

Qualifications

• Friendly and professional demeanor.
• Strong communication skills.
• Ability to resolve issues effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively.

Job description

Job Summary

We are looking for a friendly and professional Customer Service Representative (CSR) to join our team. The ideal candidate will be the first point of contact for our customers, helping to answer questions, resolve issues, and provide excellent support to ensure a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues effectively and empathetically
• Maintain detailed and accurate records of customer interactions
• Collaborate with other departments to address and resolve customer needs
• Follow up with customers to ensure their satisfaction and build strong relationships
• Meet or exceed performance and quality standards