Global CSR – Home Decor Support & Sales Specialist

Support Services Group; Mandaluyong; On-site; PHP 268,000 - 357,000; Full time

Job summary

Support Services Group in Metro Manila seeks a personable Call Center Representative to serve as the primary link between the company and clients, handling calls and delivering top-notch service.

You will follow scripts, troubleshoot issues, verify information, resolve inquiries, and build trust with customers in a fast-paced environment. Fresh graduates are welcome, with training provided and onsite shift options.

Qualifications

• SHS graduate with good English communication.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Comfortable working in a fast-paced environment.
• Willing to work onsite and/or on a shifting schedule, if required.
• No prior call center experience required; fresh graduates welcome.

Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Skills

English communication

Customer service

Typing

Willing to learn

Education

Senior High School Graduate

Job description

Support Services Group in Metro Manila seeks a personable Call Center Representative to serve as the primary link between the company and clients, handling calls and delivering top-notch service.

You will follow scripts, troubleshoot issues, verify information, resolve inquiries, and build trust with customers in a fast-paced environment. Fresh graduates are welcome, with training provided and onsite shift options.