Property and Casualty Insurance Account Manager

vamasters, Inc.; Imus; On-site; PHP 223,000 - 357,000; Full time

Job summary

vamasters, Inc. is seeking a Property and Casualty Insurance Account Manager to back up producers by handling policy documents, client records, and communications with underwriters. The role focuses on organizing the agency management system and supporting quoting and submissions for commercial lines.

The ideal candidate has hands-on P&C agency experience, attention to detail, and the ability to work independently to keep operations smooth and accurate.

Qualifications

• Experience as Property & Casualty CSR or Account Manager.
• Experience with commercial lines (workers' comp, business auto, general liability).
• Experience using an agency management system (QQ Catalyst, Applied Epic, AMS360, HawkSoft).
• Strong phone and written English communication.
• Strong data entry and record-keeping accuracy.
• Reliable under deadlines, careful with the small stuff, and able to work solo.
• Professional, client-ready communication.

Responsibilities

• Process incoming policies and file to correct client records in the agency system (QQ Catalyst).
• Update policy information, client details, and account data on time.
• Run back-end agency operations, including emails, document handling, and scheduling.
• Talk with underwriters by phone and email to support quoting and submissions.
• Build and maintain strong working relationships with underwriters and carrier contacts.
• Support commercial lines accounts such as workers' compensation, business auto, and general liability.
• Organize and maintain client files, policy records, and account documentation.
• Chase pending items and flag issues or missing information to the agent.
• Keep the agency management system clean, current, and well organized.

Skills

P&C CSR / Account Manager

Commercial insurance knowledge

Strong English communication

Data entry accuracy

Independent worker

Professional client-facing demeanor

Tools

QQ Catalyst

Applied Epic

AMS360

HawkSoft

Job description

Job Summary:

Producers sell best when someone strong is minding the back office, and an experienced Property and Casualty Insurance Account Manager will be that person for our growing commercial insurance agency. You will manage policy documents and client records in our agency management system, keep the agency organized, and serve as a point of contact with underwriters. Hands-on P&C agency experience and the ability to take work off the producer's plate, so they can concentrate on selling, make for the ideal candidate.

Key Responsibilities:

• Process incoming policies and file them to the correct client records in the agency management system (QQ Catalyst)
• Update policy information, client details, and account data accurately and on time
• Run back-end agency operations, including emails, document handling, and scheduling
• Talk with underwriters by phone and email to support quoting and submissions
• Build and maintain strong working relationships with underwriters and carrier contacts
• Support commercial lines accounts such as workers' compensation, business auto, and general liability
• Organize and maintain client files, policy records, and account documentation
• Chase pending items and flag issues or missing information to the agent
• Keep the agency management system clean, current, and well organized

Mandatory Skills:

• Proven experience as a Property and Casualty Customer Service Representative (CSR) or Account Manager
• Working knowledge of commercial insurance lines (workers' comp, business auto, general liability)
• Experience using an agency management system (e.g., QQ Catalyst, Applied Epic, AMS360, HawkSoft)
• Strong phone and written English communication skills
• Strong data entry and record-keeping accuracy
• Dependable under deadlines, careful with the small stuff, and at ease working solo
• Strong communication skills and a professional, client-ready manner

Preferred Skills:

• Direct experience with QQ Catalyst
• Experience communicating with underwriters and building carrier relationships
• Familiarity with commercial insurance quoting, submissions, and policy servicing workflows
• Experience with certificates of insurance, endorsements, and renewals
• Juggles several accounts and priorities smoothly, giving each the attention it needs
• Comfort learning new systems and processes quickly

Why Join Us:

Be a key part of a growing insurance agency, with real ownership of the back-end operations. You will work directly with the agency owner and play a visible role in how the agency serves clients and carriers. There is room to grow as the agency expands.