Project Coordinator

CallTek; Davao City; On-site; PHP 300,000 - 480,000; Full time

Job summary

CallTek is seeking a highly organized Project Coordinator to support customer service orders and projects from initiation through completion. You will work with customers, vendors, project managers, sales, engineering, and internal operations to ensure milestones are met and issues are resolved.

The ideal candidate demonstrates strong communication, meticulous planning, and the ability to manage multiple projects simultaneously.

Qualifications

• Experience coordinating projects or orders.
• Proficient in English communication.
• Experience in telecom/order management preferred.
• Onsite work in Davao City, Cebu City, or GenSan.

Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion.
• Provide clear, timely status updates to customers and internal stakeholders.
• Maintain accurate project documentation, trackers, milestones, and notes.
• Manage multiple priorities using Salesforce, Smartsheet, Jira, Excel, and other tools.
• Coordinate site surveys, installation schedules, vendor activities, and activation calls.
• Monitor progress, address delays, and report risks to leadership.
• Communicate with customers, vendors, sales, engineering, and operations via email/Teams.
• Handle escalations with urgency and involve project leadership when needed.
• Assist KPI tracking, forecasting, reporting, and overall project delivery.
• Maintain high customer service levels and drive on-time completion.

Skills

Strong communication

Organizational skills

Multitasking

Customer service

Problem-solving

Tools

Salesforce

Smartsheet

Jira

Excel

Job description

Project Coordinator

We are seeking a highly organized and customer-focused Project Coordinator to support the successful delivery of customer service orders and projects from initiation through completion. This role works closely with customers, vendors, project managers, sales, engineering, and internal operations teams to ensure milestones are met, issues are resolved, and projects remain on schedule.

Key Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion.
• Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders.
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation.
• Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools.
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements.
• Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks.
• Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams.
• Handle first- and second-level escalations with urgency and engage project leadership when additional support is required.
• Assist with KPI tracking, forecasting, reporting, and overall project delivery performance.
• Maintain a high level of customer service while driving projects toward timely completion.

Ideal Candidate

The ideal candidate is a strong communicator who is highly organized, detail-oriented, proactive, and comfortable managing multiple projects simultaneously. Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related environment is highly preferred.

Full-Time | Permanent Opportunity

Requirements

• Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related field preferred.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal English communication skills.
• Strong customer service and problem-solving abilities.
• Experience with project management, CRM, ticketing, or order management systems is preferred.
• Comfortable communicating with customers, vendors, and cross-functional teams.
• Ability to work with urgency, meet deadlines, and follow projects through to completion.
• Must be able to work onsite in Davao City, Cebu City, or General Santos City.

Excellent benefits