Project-Based Customer Support Specialist

Peak Outsourcing, Inc.; Makati; Presencial; PHP 167.000 - 279.000; A tiempo parcial

Descripción de la vacante

Peak Outsourcing, Inc. is seeking a Customer Service Professional (Project-based) in the Philippines to handle inbound and outbound calls, assist with inquiries, process payments, and schedule appointments. You will maintain accurate records and resolve account concerns to meet performance goals.

The role emphasizes strong communication, reliability, and efficient problem-solving in a fast-paced BPO environment. Prior experience and proficiency with MS Word, Excel, and Outlook are required.

Formación

• Senior High school graduate.
• At least 1 year of BPO customer service experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong customer service, multitasking, and problem-solving skills.

Responsabilidades

• Handle inbound and outbound customer service calls.
• Assist customers with account, billing, and service inquiries.
• Process customer payments and update account records.
• Schedule service appointments and callbacks.
• Document customer interactions accurately.
• Meet individual and team performance goals.

Conocimientos

Verbal communication

Written communication

Multitasking

Problem solving

Educación

Senior High school graduate

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Peak Outsourcing, Inc. is seeking a Customer Service Professional (Project-based) in the Philippines to handle inbound and outbound calls, assist with inquiries, process payments, and schedule appointments. You will maintain accurate records and resolve account concerns to meet performance goals.

The role emphasizes strong communication, reliability, and efficient problem-solving in a fast-paced BPO environment. Prior experience and proficiency with MS Word, Excel, and Outlook are required.