Customer Care Specialist - Onsite, 24/7 Support

Manpower Outsourcing Services, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is hiring for a customer support associate to be the voice of the company in a 24/7 onsite role in the Philippines. You will handle inquiries, resolve issues, and ensure a positive customer experience while following established policies.

We value strong English communication, professional phone etiquette, and teamwork. Training will be provided, and no prior advanced degree is required beyond high school or college.

Qualifications

• At least 6 months to 1 year of experience in the BPO industry.
• Experience handling a financial account is an advantage but not required.
• Strong command of English and excellent communication skills.
• Willing to work onsite and undergo training.
• Flexible 24/7 shift environment.
• High school or college graduate.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Identify customer needs and provide appropriate solutions.
• Document interactions and update records in the system.
• Escalate issues following procedures.
• Stay updated on products, services, and processes.
• Participate in training and teamwork initiatives.
• Collaborate with teammates and support cross-training.

Skills

Strong communication skills

Excellent command of English

Professional phone etiquette

Customer service skills

Analytical thinking / sound judgment

Computer skills / fast keyboarding

Teamwork

Onsite presence

Education

High school diploma or higher

Job description

Manpower Outsourcing Services, Inc. is hiring for a customer support associate to be the voice of the company in a 24/7 onsite role in the Philippines. You will handle inquiries, resolve issues, and ensure a positive customer experience while following established policies.

We value strong English communication, professional phone etiquette, and teamwork. Training will be provided, and no prior advanced degree is required beyond high school or college.