Program Supervisor, Patient Services

Operation-Smil; Makati; Presencial; PHP 500.000 - 700.000; Jornada completa

Descripción de la vacante

Operation Smile Philippines is seeking a Program Supervisor, Patient Services for the Cebu Comprehensive Cleft Care Center of Excellence to lead a team delivering recruitment, screening, surgery scheduling and comprehensive care. The role ensures patients in Cebu and nearby provinces are reached, screened, scheduled for surgery, and receive holistic support.

The position oversees patient flow, coordinates nutrition, psychosocial support, speech, and dental care, and requires regular field work

Formación

• Bachelor's degree in Social Work, Public Health, Healthcare Administration, Development Studies, or a related field.
• Minimum of three years in healthcare operations, NGO service delivery, or community engagement, including at least one year in supervision.
• Strong written and verbal communication in English and Filipino; Cebuano/Bisaya is an advantage.
• Experience running community outreach or patient recruitment programs.

Responsabilidades

• Plan and lead patient recruitment across Cebu and nearby provinces, including outreach and referrals.
• Oversee patient flow and experience from screening through surgery and follow-up.
• Coordinate comprehensive care services (nutrition, psychosocial support, speech, dental).
• Supervise and coach patient coordinators and program staff; track reports and budgets.

Conocimientos

Team Leadership

Patient Recruitment

Stakeholder Engagement

Communication (English)

MS Office Suite

Educación

Bachelor's degree in Social Work, Public Health, Healthcare Administration, Development Studies, or related field

Herramientas

MS Office Suite (Excel, Word, PowerPoint)

Descripción del empleo

Program Supervisor, Patient ServicesCebu Comprehensive Cleft Care Center of Excellence | Patient ServicesReports To: Center Senior Manager, Cebu COE (CSM)Work Location: Cebu Comprehensive Cleft Care Center of Excellence (COE), Cebu City, with regular field work across Cebu and nearby provincesEmployment Type: Regular Full-TimePOSITION OVERVIEWThe Program Supervisor, Patient Services leads the team that finds, supports, and cares for cleft patients at Operation Smile Philippines' Cebu Comprehensive Cleft Care Center of Excellence. The role makes sure patients across Cebu and nearby provinces are reached, screened, and scheduled for surgery and comprehensive care, and supervises the patient coordinators and program staff who make that happen.This role is suited to someone who has led a team in community health, social services, or NGO work, and who is energized by building relationships with communities and partners.KEY RESPONSIBILITIESPatient RecruitmentPlan and lead patient recruitment across Cebu and nearby provinces, including community outreach, screening, and referrals.Make sure enough patients are ready for each surgical and comprehensive care schedule.Build working relationships with local government units, NGOs, hospitals, and community health workers.Patient ServicesOversee patient flow and patient experience from screening through surgery, discharge, and follow-up.Coordinate comprehensive care services, including nutrition, psychosocial support, speech, and dental care.Solve day-to-day operational problems and keep patient care safe, organized, and dignified.Team LeadershipSupervise and coach a team of patient coordinators and program staff.Assign work, set schedules, and support each team member's performance and growth.ReportingTrack recruitment and patient data and prepare regular reports for Center leadership.Monitor team expenses and documentation against approved budgets.MINIMUM QUALIFICATIONSBachelor's degree in Social Work, Public Health, Healthcare Administration, Development Studies, or a related field.Minimum of three (3) years of experience in healthcare operations, NGO service delivery, community engagement, or patient services, including at least one (1) year in a supervisory or team lead role.Experience running community outreach or patient recruitment programs.Registered Social Worker (RSW) with valid PRC license is an advantage.Strong written and verbal communication skills in English and Filipino; Cebuano/Bisaya is a strong advantage.Proficient in MS Office Suite (Excel, Word, PowerPoint) and comfortable working with patient data.Willingness to do regular field work across Cebu and nearby provinces.CORE COMPETENCIESTeam Supervision and CoachingPatient Recruitment and Stakeholder EngagementSystems Thinking and Operational CoordinationPlanning and Execution Against TargetsCommunication and ReportingCompassionate, Patient-Centered ServiceAlignment with Operation Smile's Mission, Values, and Child Safeguarding Standards