Patient Coordinator

Operation-Smil; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

Paycom - ATS is seeking a Center Patient Coordinator to support registry creation and patient care across Cebu and nearby provinces. You will collaborate with community leaders, NGOs, and hospitals to set up registration campaigns and ensure patients receive comprehensive cleft care.

The role requires organizing patient transport, meals, and accommodations while maintaining accurate records. Responsibilities include mobilizing communities, registering patients, and building relationships to meet

Qualifications

• Experience coordinating community outreach and patient registration campaigns.
• Ability to maintain confidential information with accuracy.
• Strong communication with hospitals, NGOs, and community leaders.

Responsibilities

• Outreach to hospitals and clinics to identify contact points across the Visayan Region.
• Register patients and assist with travel logistics to the program site.
• Organize patient arrivals and support logistics (food, shelter, transport, reimbursements).
• Maintain a region-wide database of contacts and patients.

Skills

Self-directed

Strategic thinking

Proactive approach

Attention to detail

Organizational skills

Written and verbal communication

Customer service

Independent working

Job description

Center Patient CoordinatorCebu Comprehensive Cleft Care Center of Excellence | Patient ServicesReports To, Program Manager, Patient ServicesWork Location, Cebu City, with regular travel across Cebu and nearby provinces (Visayan Region)Employment Type, Regular Full-TimePOSITION OVERVIEWThe Center Patient Coordinator supports the implementation of a registry and database of cleft lip and cleft palate patients across Cebu and nearby provinces in the Visayan Region. The role works closely with community leaders and partners across these areas to set up registration campaigns and camps, and partners closely with the Program Manager, Patient Services to ensure all cleft patients in the region are located and provided comprehensive cleft care.KEY RESPONSIBILITIESCommunity and Partner OutreachSet up meetings at hospitals and clinics across the region and identify point people at each facility.Access existing community health worker structures to implement cleft awareness programs in the community.Set up meetings with traditional authorities in the areas covered.Manage region wide community mobilization.Meet with NGOs and community based organizations within the region to partner on patient recruitment or sponsorship.Patient Registration and Program SupportRegister patients, capturing full names, contact numbers, and location, and assist with coordinating travel to the program site.Organize patient arrivals during programs.Assist the program coordinator with patient logistics, including food, shelter, water, transport, and reimbursements.Build strong relationships with patients and assess whether their needs are being met, escalating to the Center Coordinator and team when they are not.Create patient return lists after patient announcement and ensure all patients have transportation home.Data and DocumentationCreate and maintain a database of all contacts within each province covered.CORE COMPETENCIESSelf Directed, Strategic Thinking, and Proactive ApproachStrong Attention to Detail, Accuracy, and Handling of Confidential InformationExcellent Organizational and Time Management SkillsStrong Written and Verbal Communication SkillsCustomer Service Oriented MindsetAbility to Work Independently and CollaborativelySelf Motivation, Adaptability, and Flexibility Under PressureCommitment to Operation Smile's Mission