Program Manager — Call Center Ops & Pioneer Team

iOPEX Tech; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Fun employee activities

Stable career

Weekly learning sessions

Fast career growth

Easy-to-reach office location

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Job summary

iOPEX Tech is seeking a seasoned Program Manager to lead key programmes in our call centre and customer service operations in Taguig City, Metro Manila. You will coordinate cross-functional teams, manage timelines, and ensure alignment with organisational goals to drive operational excellence.

The role requires strong leadership, communication, and a data-driven approach to KPI tracking, with on-site duties and shifting schedules in a fast-paced environment.

Qualifications

• Proven experience in programme or project management in call centre or customer service.
• Strong organisational and time management skills to handle multiple priorities.
• Excellent communication and stakeholder engagement across levels.
• Ability to lead cross-functional teams and drive collaboration.
• Familiarity with programme management methodologies and tools.
• Analytical, data-driven decision making with KPI tracking.
• PM certifications such as PMP or PRINCE2 are advantageous.
• Willing to work shifting schedules at Bonifacio Global City, Taguig City.

Responsibilities

• Develop and manage comprehensive programme plans with scope, objectives, timelines and resources.
• Coordinate multiple teams to ensure seamless programme execution.
• Monitor progress against KPIs and milestones; address deviations.
• Communicate status, risks and updates to senior management and stakeholders.
• Manage programme budgets and allocate resources cost-effectively.
• Identify process improvements to enhance operational efficiency.
• Lead resolution of cross-functional issues and escalations.
• Support training and development of team members.
• Maintain programme documentation and ensure policy compliance.

Skills

Programme management

Time management

Communication

Cross-functional leadership

PM methodologies

Analytical thinking

KPI tracking

Customer service knowledge

PMP/PRINCE2 (advantage)

Job description

iOPEX Tech is seeking a seasoned Program Manager to lead key programmes in our call centre and customer service operations in Taguig City, Metro Manila. You will coordinate cross-functional teams, manage timelines, and ensure alignment with organisational goals to drive operational excellence.

The role requires strong leadership, communication, and a data-driven approach to KPI tracking, with on-site duties and shifting schedules in a fast-paced environment.