Transitions Manager | Performance Excellence Manager

iOPEX Tech; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive pay

HMO coverage

Annual reviews & salary increases

Two guaranteed rest days every week

Night differential pay

Onsite office

Job summary

iOPEX Technologies in Manila is seeking a Performance Excellence Lead/Manager to drive business process improvement using analytical methods. You will partner with stakeholders to identify gaps, analyze performance and propose data-driven solutions, coordinating with internal and external teams to implement new processes.

The role requires 3+ years in project management or people operations in a BPO setting, strong quantitative and communication skills, Lean/Six Sigma is a plus, and willingness

Qualifications

• At least 3 years of experience as Project Management/People operations in a BPO setup.
• Demonstrated quantitative skills with the highest degree of precision.
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders.
• Experience in business and data analysis is an advantage.
• Lean/Six Sigma certification is preferred but not required.
• Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must.
• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective.
• Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions.
• Must be willing to work on a pre-dominantly night shift to shifting schedules at Bonifacio Global City, Taguig City.

Responsibilities

• Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site
• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
• Work closely with department heads on their organizational design and change management
• Analyze and share actionable insights and trends to Operations and support groups
• Oversee management of a project through regular status reporting and stakeholder management
• Build expertise in specific business units / programs
• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
• Develop alternatives to enhance operational policies, standards and procedures
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle

Skills

Communication skills

Quantitative analysis

Interpersonal skills

Networking

Data analysis

Leadership

Education

Lean Six Sigma certification

Job description

Learn and Inspire with iOPEX Technologies.

We are hiring for passionate and talented Performance Excellence Lead/Manager.

The Performance Excellence Manager/Team Lead is responsible for using analytical and quantitative methods to carry out business process improvement. He/She is responsible for analyzing performance, identifying problems, and developing proposals and recommendations. He/she is required to identify areas for improvement and perform complex operations research and analytics. He/She is also expected to coordinate closely with internal and external stakeholders to implement new processes.

Responsibilities:

• Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site

• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights

• Work closely with department heads on their organizational design and change management

• Analyze and share actionable insights and trends to Operations and support groups

• Oversee management of a project through regular status reporting and stakeholder management

• Build expertise in specific business units / programs

• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.

• Develop alternatives to enhance operational policies, standards and procedures

• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle

Qualifications:

• Should have at least 3 years of experience as Project Management/People operations on a BPO set up

• Demonstrated quantitative skills with the highest degree of precision

• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders

• Experience in business and data analysis is an advantage

• Lean/Six Sigma certification is preferred but not required

• Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must

• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective

• Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions

• Must be willing to work on a pre-dominantly night shift to shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You'll Love Working with Us

At iOPEX, we don't just offer jobs—we help you grow a career you'll love

Here's what's waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you'll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.