BPO Operations Team Leader | Pioneer Team

iOPEX Tech; Taguig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days weekly

Competitive pay

Weekly learning sessions

Job summary

iOPEX Tech in the Philippines is seeking a Team Lead for Operations to train, coach and assess team members, ensure goals are met, and drive performance. You will guide the group, deliver instruction, and foster a cohesive team that works efficiently to maximize results.

Onsite at Bonifacio Global City, Taguig with shifting schedule, you will handle escalations, monitor quality, and participate in team huddles and learning sessions. Competitive pay and growth opportunities await.

Qualifications

• 1+ year of relevant Team Lead experience in a BPO setup.
• Willingness to work onsite with shifting schedule at Bonifacio Global City, Taguig.

Responsibilities

• Analyzing data, quality monitoring, coaching to strengths and opportunities.
• Answering procedural and navigational questions, conducting side-by-side coaching and team huddles/meetings.
• Meet performance standards and metrics set by the department.
• Handle escalations and communicate with stakeholders as needed.

Skills

Team leadership

Coaching

Data analysis

Quality monitoring

Performance management

Tools

MS Excel

Job description

Grab the opportunity, achieve your highest potential. Join us today!

We are looking for awesome and talented leaders for our growing awesome team.

Job overview:

The team leader for operations is responsible to provide training, coaching and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. They will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential.

Roles & Responsibilities

• Analyzing data, quality monitoring, coaching to strengths and opportunities.

• Answering procedural and navigational questions, conducting side by side coaching and conducting team huddles / meetings and updates are sent out.

• Meet performance standards, metrics and set goals set by the department.

• Handle appropriate escalations and communicate to stakeholders when necessary

Requirement:

• Should have at least 1 year of relevant experience as a Team Lead on a BPO set up

• Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
  Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• S**table career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.