BPO Operations Manager — Onsite, Growth & Metrics

iOPEX Tech; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay

Employee activities

Stable career

Weekly learning sessions

Career growth

Office location

HMO coverage

Leave credits

Night pay differential

Salary reviews

Two rest days weekly

Job summary

iOPEX is hiring an Operations Manager to lead our Customer Service/Tech Support operations at our Bonifacio Global City office in Taguig. The role requires at least 3 years of Ope rations Manager experience in a BPO environment and involves setting goals, reviewing reports, and driving metrics with a shifting onsite schedule.

You will coordinate with Team Leads and WFM, manage budgeting needs, and foster a positive, productive work environment while supporting client requirements and weekly

Qualifications

• Minimum 3 years of Operations Manager experience in a BPO contact center environment.

Responsibilities

• Manages operations for Customer Service/Tech Support - Voice and Non-Voice.
• Perform weekly meetings with operations staff to discuss issues affecting business.
• Submit weekly operations report to client.
• Set operational goals, objectives and develops strategies to meet client metrics.
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met.
• Possess Budgeting and Financial Planning skills.
• Must be able to foster a Positive and Productive Work Environment.

Job description

iOPEX is hiring an Operations Manager to lead our Customer Service/Tech Support operations at our Bonifacio Global City office in Taguig. The role requires at least 3 years of Ope rations Manager experience in a BPO environment and involves setting goals, reviewing reports, and driving metrics with a shifting onsite schedule.

You will coordinate with Team Leads and WFM, manage budgeting needs, and foster a positive, productive work environment while supporting client requirements and weekly