BPO Operations Director | Pioneer Team

iOPEX Tech; Taguig; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

iOPEX Tech is seeking an experienced Operations Director to oversee the Philippines operations, driving revenue, profitability, and growth in Manila. You will manage capital expenditure, budgeting, and collaboration with HR to build an inclusive, high-performing team in a dynamic environment.

Responsibilities include shaping strategic operational plans, monitoring key metrics, and coordinating with leaders across departments to maximize efficiency and productivity.

Qualifications

• Senior leadership experience (10+ years) in a related field.
• Strong organizational, communication, and leadership abilities.
• Knowledge across finance, customer service, production, and employee management.
• Proven ability to plan and manage processes for efficiency.
• Ability to implement structures that boost speed and adaptability.
• Solid understanding of industry regulations and legal guidelines.
• Willingness to work predominantly night shifts in Bonifacio Global City, Taguig.

Responsibilities

• Develop and monitor day-to-day operational systems to provide visibility into goals, progress, and obstacles of key initiatives.
• Leverage relationships with department heads, partners, and vendors for decision-making on operational activity and strategic goals.
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficiency and timely completion of tasks.
• Devise strategies for growth of programs enterprise-wide and implement cost-saving process improvements.
• Ensure compliance with company policies and applicable laws and regulations.
• Collaborate with Human Resources to lead a diverse, inclusive, and productive team environment.
• Work with senior managers to develop performance goals and long-term operational plans.
• Maximize efficiency through process analysis and cross-department collaboration.
• Set strategic goals for operational efficiency and productivity.
• Engage with project managers on financial and budgetary plans.
• Analyze current processes and performance and recommend improvements as needed.

Skills

Leadership

Strategic planning

Operations management

Finance knowledge

People management

Cross-functional collaboration

Regulatory knowledge

Job description

We are looking for awesome and talented Operations Director who wants to join our growing team!

As on Operations Director, your overall responsibility for the Philippines Operations of iOPEX, Revenue and Profitability in the Philippines, Capital Expenditure, Budget Management, Business Development and Growth of Manila operations.

Responsibilities:

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs

• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed

• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

• Collaborate with senior managers in the development of performance goals and long‑term operational plans

• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

• Set strategic goals for operational efficiency and increased productivity

• Work with project managers in the development of financial and budgetary plans

• Analyze current operational processes and performance, recommending solutions for improvement where necessary

Qualifications:

• Preferably with ten or more years in a senior leadership role in a field related to our industry

• Masterful organizational, communication, and leadership skills, backed by previous professional success

• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

• Proven ability to plan and manage operational processes for maximum efficiency and productivity

• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

• Strong working knowledge of industry regulations and legal guidelines

• Must be willing to work on a pre-dominantly night to shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer