PROGRAM MANAGER

eClerx; Muntinlupa; On-site; PHP 4,000,000 - 8,000,000; Full time

Job summary

eClerx in the Philippines is seeking an experienced Vice President of Operations – Telco Sales to lead large-scale telecommunications sales programs and drive top-line growth. This on-site role requires building high-performing teams, shaping client partnerships, and delivering operational excellence across multi-site operations.

As a strategic leader, you will own P&L, manage budgets, collaborate with cross-functional teams, and mentor Directors to achieve revenue targets while maintaining

Qualifications

• 15+ years of progressive leadership experience in BPO or contact center operations.
• At least 10 years of experience leading telecommunications sales programs.
• Proven success managing large, multi-site operations and leading senior leadership teams.
• Strong experience in P&L management, strategic planning, and operational transformation.
• Demonstrated ability to build lasting client relationships and drive business growth.

Responsibilities

• Provide strategic leadership in our Telco Sales programs and operational sites.
• Drive revenue growth while ensuring operational efficiency and service excellence.
• Own and manage P&L performance, budgeting, and financial results.
• Lead, coach, and develop Directors and Operations Leaders to achieve business objectives.
• Build and maintain strong executive relationships with clients, serving as a trusted business partner.
• Analyze operational performance and implement strategies to improve sales, productivity, quality, and customer experience.
• Collaborate with cross-functional teams including Workforce Management, Quality, Training, HR, Finance, and Talent Acquisition to optimize business outcomes.
• Champion a culture of accountability, continuous improvement, and employee engagement.

Skills

Strategic leadership

P&L management

Sales leadership

Operations transformation

Client management

Education

Bachelor's degree in Business Administration/Management/Marketing

Job description

Vice President of Operations – Telco Sales

Employment Type: Full-Time

Work Set Up: On Site 100%

Lead. Inspire. Deliver Results.

We are looking for an experienced Vice President of Operations – Telco Sales to lead large-scale telecommunications sales operations and drive exceptional business performance. This executive leadership role is ideal for a strategic, results-oriented professional with a strong background in BPO/contact center operations, sales leadership, and client management.

As the VP of Operations, you will oversee multiple sales programs, lead high-performing teams, manage executive client relationships, and be accountable for operational excellence, revenue growth, and profitability.

What You'll Do

Provide strategic leadership in our Telco Sales programs and operational sites.

Drive revenue growth while ensuring operational efficiency and service excellence.

Own and manage P&L performance, budgeting, and financial results.

Lead, coach, and develop Directors and Operations Leaders to achieve business objectives.

Build and maintain strong executive relationships with clients, serving as a trusted business partner.

Analyze operational performance and implement strategies to improve sales, productivity, quality, and customer experience.

Collaborate with cross-functional teams including Workforce Management, Quality, Training, HR, Finance, and Talent Acquisition to optimize business outcomes.

Champion a culture of accountability, continuous improvement, and employee engagement.

What We're Looking For

Bachelor's degree in Business Administration, Management, Marketing, or a related field (MBA is an advantage).

15+ years of progressive leadership experience in BPO or contact center operations.

At least 10 years of experience leading telecommunications sales programs.

Proven success managing large, multi-site operations and leading senior leadership teams.

Strong experience in P&L management, strategic planning, and operational transformation.

Demonstrated ability to build lasting client relationships and drive business growth.

Excellent leadership, communication, analytical, and decision-making skills.

Success in This Role

You'll thrive in this role if you are:

• A strategic thinker with a strong commercial mindset.
• Passionate about developing high-performing teams.
• Data-driven and focused on delivering measurable results.
• Skilled at balancing client satisfaction, operational excellence, and financial performance.
• Comfortable leading change in a fast-paced, high-growth environment.

Benefits

You'll have the opportunity to make a significant impact by leading high-performing teams, shaping business strategy, and partnering with leading telecommunications clients. We offer a collaborative environment, opportunities for professional growth, and the chance to help drive the next phase of our company's success.

Job Info

• Job Identification 84116
• Posting Date 07/10/2026, 01:03 PM
• Job Schedule Full time
• Locations 6th Floor Aeon Center Bldg. , Muntinlupa City, 1781, PH