Senior Operations Manager (Telco Background Required) | Cebu City

Private Advertiser; Cebu City; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Executive salary package

HMO with dependent coverage

Global visibility

Career advancement opportunities

Job summary

Private Advertiser seeks a Senior Operations Manager to helm a Verizon account in a major telecommunications context in the Philippines. You will own operational and financial accountability, drive KPI excellence, and manage a sizable team of operations leaders with global client visibility.

You will lead strategic reviews, optimize resources, and develop leaders while partnering with the client to push performance, profitability, and continuous improvement across the program.

Qualifications

• Minimum 3–5 years of solid experience as Operations Manager leading a Verizon account within a BPO environment.
• Comprehensive knowledge of Verizon-specific metrics, tools, and compliance guidelines.
• Proven ability to manage a large footprint (200–500+ FTEs) in a fast-paced telco setting.
• Strong experience with P&L, budgeting, and profitability-driven operations.
• Exceptional English communication and data storytelling for global client stakeholders.

Responsibilities

• Direct daily operations across a large span of control to exceed KPIs, SLAs, and quality targets.
• Lead client relationships (WBR/MBR/QBR) and strategic account growth.
• Maximize account profitability by optimizing resources and controlling costs.
• Coach and develop Operations Managers and Team Leaders to build a robust succession pipeline.
• Analyze performance data to identify bottlenecks and drive continuous improvement.

Skills

Leadership

P&L management

Stakeholder comms

Data storytelling

BPO experience

Job description

We are seeking a strategic, high-performing Senior Operations Manager to take the helm of one of our most prestigious and large-scale telecommunications accounts. In this role, you will hold complete operational and financial accountability for a major line of business, driving KPI excellence, managing high-level client relationships, and mentoring a massive team of operations leaders.

Key Responsibilities

• Operational Excellence: Direct daily operations across a large span of control, ensuring all key performance indicators (KPIs), service level agreements (SLAs), and quality targets are consistently exceeded.

• Client Relationship Management: Act as the primary operational partner for the client, leading Weekly, Monthly, and Quarterly Business Reviews (WBR/MBR/QBR) and collaborating on strategic account growth.

• P&L and Financial Accountability: Maximize account profitability by optimizing resource allocation, managing operational costs, reducing shrinkage, and hitting performance bonus tiers.

• People Leadership & Development: Coach, mentor, and develop Operations Managers and Team Leaders, driving employee engagement strategies to minimize attrition and build a robust internal succession pipeline.

• Data-Driven Process Improvement: Analyze complex performance data to identify operational bottlenecks and implement aggressive, continuous improvement plans.

Job Requirements

Important Screening Note: This is a highly specialized leadership role. Due to the complex nature and strict compliance guidelines of this specific line of business, direct experience with the campaign listed below is a hard requirement. Applications without this explicit background will not be processed.

1. Verizon Campaign Leadership: Minimum of 3–5 years of solid experience as an Operations Manager or Senior Operations Manager explicitly managing a Verizon account (Customer Care, Tech Support, or Sales/Retention) within a BPO environment.

2. Domain Expertise: Comprehensive, deep-rooted knowledge of Verizon-specific metrics, internal tools, compliance guidelines, and unique operational expectations.

3. Span of Control: Proven track record of managing a massive operational footprint (typically 200 to 500+ FTEs) in a fast-paced, high-stakes telco environment.

4. Financial Acumen: Strong experience handling P&L, budget forecasting, and executing operational strategies that directly impact profitability.

5. Communication & Presentation: Exceptional English communication and data-storytelling skills, with a proven ability to confidently interface with global client stakeholders.

What We Offer

• Highly competitive executive salary package with lucrative performance-based bonuses.

• Comprehensive executive health benefits (HMO) with dependent coverage from day one.

• An empowering, collaborative leadership environment with immense global visibility.

• Continuous professional development and opportunities for rapid career advancement.