Telco Sales Operations VP — Lead Growth & Strategy

eClerx; Muntinlupa; On-site; PHP 4,000,000 - 8,000,000; Full time

Job summary

eClerx in the Philippines is seeking an experienced Vice President of Operations – Telco Sales to lead large-scale telecommunications sales programs and drive top-line growth. This on-site role requires building high-performing teams, shaping client partnerships, and delivering operational excellence across multi-site operations.

As a strategic leader, you will own P&L, manage budgets, collaborate with cross-functional teams, and mentor Directors to achieve revenue targets while maintaining

Qualifications

• 15+ years of progressive leadership experience in BPO or contact center operations.
• At least 10 years of experience leading telecommunications sales programs.
• Proven success managing large, multi-site operations and leading senior leadership teams.
• Strong experience in P&L management, strategic planning, and operational transformation.
• Demonstrated ability to build lasting client relationships and drive business growth.

Responsibilities

• Provide strategic leadership in our Telco Sales programs and operational sites.
• Drive revenue growth while ensuring operational efficiency and service excellence.
• Own and manage P&L performance, budgeting, and financial results.
• Lead, coach, and develop Directors and Operations Leaders to achieve business objectives.
• Build and maintain strong executive relationships with clients, serving as a trusted business partner.
• Analyze operational performance and implement strategies to improve sales, productivity, quality, and customer experience.
• Collaborate with cross-functional teams including Workforce Management, Quality, Training, HR, Finance, and Talent Acquisition to optimize business outcomes.
• Champion a culture of accountability, continuous improvement, and employee engagement.

Skills

Strategic leadership

P&L management

Sales leadership

Operations transformation

Client management

Education

Bachelor's degree in Business Administration/Management/Marketing

Job description

eClerx in the Philippines is seeking an experienced Vice President of Operations – Telco Sales to lead large-scale telecommunications sales programs and drive top-line growth. This on-site role requires building high-performing teams, shaping client partnerships, and delivering operational excellence across multi-site operations.

As a strategic leader, you will own P&L, manage budgets, collaborate with cross-functional teams, and mentor Directors to achieve revenue targets while maintaining