Program Coordinator (Rotating Shift)

Allegis Group Services, Inc.; Manila; On-site; PHP 390,600 - 613,800; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Allegis Group Services, Inc. is seeking a Program Coordinator to join a fast-paced team, coordinating client-specific processes from onboarding through offboarding and providing first-level support to Hiring Managers and suppliers.

You will partner with Hiring managers, Staffing Specialists, and vendors, maintain documentation, track issues, and report program status while adapting to a rotating shift and a hybrid work setup in Ortigas Pasig.

Qualifications

• Bachelor's degree required.
• 0–2+ years staffing/MSP experience or similar.
• Analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong communication abilities and time management.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document client-reported issues and track resolution through to completion ensuring high customer satisfaction.
• Maintain and update worker assignments reflecting changes.
• Communicate with clients, suppliers, contingent workers, and partners via meetings, email, and phone.
• Conduct research to resolve inquiries and provide program status reports to leadership.
• Monitor performance against contract SLAs (invoicing, time/expense, vendor compliance).
• Coordinate with vendors to ensure new hire paperwork is completed promptly.

Skills

Analytical skills

Problem-solving

Verbal communication

Written communication

Time management

Self-motivated

Perseverance

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Qualifications

• 0-2 or more years of staffing and/or MSP experience
• Bachelor’s Degree
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance
• Time Management, self-motivated and perseverance
• Excellent verbal and written communication skills
• MS Office/Tools- advanced skills
• Must be amenable to rotating shift schedule and hybrid work setup (office is based in Ortigas Pasig area)

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates – in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.