Recruitment Program Coordinator (Nightshift)

Allegis Global Solutions; Metro Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

Allegis Global Solutions is seeking a Program Coordinator in Metro Manila who will facilitate various processes in the contingent worker lifecycle, including onboarding and offboarding. The role demands excellent communication, problem-solving, and customer service skills in a fast-paced environment.

Responsibilities include assisting hiring managers, documenting issues, maintaining communication with clients and vendors, and ensuring adherence to contract SLAs. Candidates must possess a Bachelor's Degree and experience in staffing or MSP.

Qualifications

• 0-2 or more years of staffing and/or MSP experience.
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.

Responsibilities

• Assist Hiring managers and suppliers during the contract labor acquisition process.
• Document client-reported issues and track resolution.
• Provide constant communication to clients and suppliers.

Skills

Analytical skills

Problem-solving skills

Documentation skills

Customer service skills

Communication skills

Time Management

Education

Bachelor’s Degree

Tools

MS Office

Job description

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Qualifications

• 0-2 or more years of staffing and/or MSP experience
• Bachelor’s Degree
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance
• Time Management, self-motivated and perseverance
• Excellent customer service skills
• Excellent verbal and written communication skills
• MS Office/Tools- advanced skills
• Must be amenable to nightshift schedule and hybrid work setup (office is based in Ortigas Pasig area)