Professional Education Administrator

Grant Thornton (US); Makati; On-site; PHP 360,000 - 540,000; Full time

Job summary

Grant Thornton US is seeking a Trainee Support & Administration specialist to manage trainee queries, onboarding and communications from its Professional Education program.

You will coordinate examinations, enrolments and learner lists with professional bodies, uphold accurate records, and draft clear updates and reminders. Remote-ready, with strong MS Office skills and attention to detail.

Qualifications

• Two or more years in administration, education administration, learning operations, shared services or customer support.
• Experience handling a high-volume shared mailbox and multiple concurrent tasks.
• Strong proficiency with Microsoft Office 365 apps (Outlook, Excel, Word, Teams, PowerPoint).
• Ability to use Copilot to streamline processes and identify automation opportunities.
• Excellent written and verbal English communication and precise data handling.
• Ability to work independently in a remote environment and meet deadlines.
• Experience maintaining trackers, databases and routine reports.

Responsibilities

• Manage routine trainee queries via the Professional Education mailbox and route as needed.
• Support onboarding, inductions, and learner communications.
• Maintain trainee records, trackers and lifecycle data.
• Coordinate examinations, enrolments and learner lists with bodies and providers.
• Issue reminders and update results, exemptions and progression records.
• Support revision sessions and qualification briefings.
• Liaise with bodies and providers on registrations and queries.
• Draft trainee communications on examinations, enrolments and study leaves.
• Schedule workshops and ensure attendance tracking; maintain programme docs.

Skills

Outlook

Excel

Word

Teams

PowerPoint

Copilot

English communication

Attention to detail

Time management

Remote work

Tools

SharePoint

LMS

Job description

Key Responsibilities:

Trainee Support & Administration

• Manage routine trainee queries through the Professional Education shared mailbox, responding directly or routing appropriately.
• Support trainee onboarding, induction, qualification briefings and learner communications.
• Maintain accurate trainee records, trackers and databases throughout the qualification lifecycle.

Examination & Qualification Administration

• Coordinate examination registrations, enrolments, learner lists and submissions with professional bodies and course providers.
• Monitor key dates and deadlines and issue clear communications and reminders to trainees.
• Update examination results, exemptions, course enrolments and progression records.
• Support revision courses, exam preparation sessions, qualification briefings and follow-up actions.

Professional Body & Provider Coordination

• Liaise with professional bodies and education providers on routine registration, membership, examination and learner administration queries.
• Maintain clear records of correspondence, actions and outcomes.

Mailbox, Communications & Programme Coordination

• Manage and triage the Professional Education shared mailbox, ensuring requests are actioned promptly.
• Draft and distribute clear trainee communications on examinations, enrolments, study leave, key dates and available supports.
• Schedule learner briefings, workshops, tutorials and support sessions, including invitations and attendance tracking.
• Maintain SharePoint pages, guidance materials, presentations and programme documentation.

Financial Administration & Reporting

• Process and track invoices, payments and supporting documentation relating to professional education activity.
• Prepare routine reports on enrolments, examinations, progression, queries and operational activity.
• Complete data validation and quality checks and identify opportunities to streamline, simplify or automate administrative processes.

Skills & Experience:

Essential

• At least two years of relevant experience in administration, education administration, learning operations, shared services or customer support.
• Experience managing a high-volume shared mailbox and multiple concurrent administrative activities.
• Strong proficiency in Microsoft Outlook, Excel, Word, Teams and PowerPoint.
• Ability to use Microsoft Copilot to streamline and simplify processes, and to identify administrative activities that could be improved through Copilot or automation.
• Excellent written and verbal English communication skills.
• Strong organisational skills, attention to detail and commitment to data accuracy.
• Ability to prioritise effectively, meet deadlines and work independently in a remote environment.
• Experience maintaining trackers, databases, records and routine reports.

Desirable

• Experience supporting professional qualifications, examinations, graduate programmes or learning activities.
• Experience in a professional services, education, learning and development or shared services environment.
• Experience using SharePoint, learning management systems or similar platforms.

Key Competencies

• Learner and stakeholder focus
• Planning, organisation and delivery
• Attention to detail and data accuracy
• Clear written and verbal communication
• Accountability, ownership and sound judgement
• Collaboration and relationship management
• Operational excellence and continuous improvement
• Confidentiality and professionalism