Human Resources Team Lead

Asticom Technology Inc.; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Asticom Technology Inc. is seeking an experienced Learning Operations Lead in Metro Manila to oversee the Learning Operations team, drive performance, and ensure high-quality service delivery across training programs.

You will collaborate with HR, business leaders, and L&D teams to align priorities, establish KPIs, and advance learning systems, processes, and reporting. Strong people leadership and LMS familiarity are essential.

Qualifications

• Bachelor’s degree in HR, Psychology, Education, Business Administration, or related field.
• 3-5+ years of experience in HR or Learning & Development with supervisory experience.
• People management and leadership skills.
• Experience coordinating training programs.
• Familiarity with Learning Management Systems (LMS).
• Proficient in Microsoft Office (Excel and PowerPoint).
• Good organizational and time management skills.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to handle confidential information.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Lead, coach, and manage the Learning Operations team to ensure high performance and service delivery.
• Oversee daily operations and delegate tasks effectively across team members.
• Develop and implement learning operations strategies aligned with organizational goals.
• Establish and monitor KPIs, SLAs, and team performance metrics.
• Drive continuous improvement initiatives across learning systems and processes.
• Partner with HR, business leaders, and L&D teams to align learning priorities with business needs.
• Ensure scalability and efficiency of learning operations to support organizational growth.
• Lead change management efforts related to new learning technologies and programs.
• Provide regular updates and insights to senior leadership on learning impact and operations performance.
• Identify risks and proactively resolve operational challenges.

Skills

People management

Leadership

Communication skills

Time management

Organizational skills

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in HR, Psychlogy, Education, Business Administration, or related field

Tools

LMS

Microsoft Excel

PowerPoint

Job description

• Lead, coach, and manage the Learning Operations team to ensure high performance and service delivery.
• Oversee daily operations and delegate tasks effectively across team members.
• Develop and implement learning operations strategies aligned with organizational goals.
• Establish and monitor KPIs, SLAs, and team performance metrics.
• Drive continuous improvement initiatives across learning systems and processes.
• Partner with HR, business leaders, and L&D teams to align learning priorities with business needs.
• Ensure scalability and efficiency of learning operations to support organizational growth.
• Lead change management efforts related to new learning technologies and programs.
• Provide regular updates and insights to senior leadership on learning impact and operations performance.
• Identify risks and proactively resolve operational challenges.

Learning Program Administration

• Coordinate end-to-end training operations (planning, scheduling, logistics).
• Manage training calendars and communicate sessions to employees.
• Liaise with trainers, vendors, and internal stakeholders.
• Prepare training materials, attendance sheets, and evaluation forms.

Learning Management System (LMS) Administration

• Administer and maintain the Learning Management System.
• Upload courses, assign learning paths, and track completion status.
• Generate learning reports and dashboards for management review.
• Troubleshoot LMS access and user issues.

Training Coordination & Logistics

• Arrange venues (physical/virtual), equipment, and technical setup.
• Coordinate onboarding and induction programs.
• Manage participant registrations and confirmations.
• Ensure training resources are available and distributed on time.

Reporting & Compliance

• Track mandatory training compliance and certification renewals.
• Maintain accurate training records and employee learning histories.
• Prepare monthly/quarterly learning metrics reports.
• Ensure compliance with company policies and regulatory requirements.
• Coordinate with external training providers.
• Support contract documentation and invoice processing.
• Monitor vendor performance and feedback.

Budget & Cost Tracking

• Track training expenses against budget.
• Support cost analysis and learning ROI reporting.
• Maintain training-related financial records.

Employee Support & Engagement

• Respond to employee learning queries.
• Promote learning initiatives and development programs.
• Support employee development plans and career progression frameworks.

Process Improvement

• Review learning operations processes for efficiency improvements.
• Support digitization and automation initiatives.
• Assist in implementing new learning tools and platforms.

Qualifications:

• Bachelor’s degree in HR, Psychlogy, Education, Business Administration, or related field
• 3-5+ years of experience in HR or Learning & Development, with Supervisory level experience is an advantage
• People Management and Leadership Skills
• Experience coordinating training programs
• Familiarity with Learning Management Systems (LMS)
• Proficient in Microsoft Office (especially Excel and PowerPoint)
• Good organizational and time management skills
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to handle confidential information
• Ability to work independently and manage multiple tasks