Business Operations Specialist (Data Analyst) - WFH

WeConnect Technology Philippines Inc.; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

WeConnect Technology Philippines Inc. is seeking an experienced systems and analytics professional to administer and optimise operational platforms and business applications in the Makati area.

You will develop reports, dashboards and performance metrics, while delivering automation and digital workflow improvements to enhance data quality and user experience. The role involves managing access controls, security profiles and onboarding processes, plus collaborating with stakeholders to drive

Qualifications

• Experience in systems administration, reporting and analytics across platforms.
• Experience developing, maintaining and supporting reports and dashboards for decision-making.
• Experience designing, developing or maintaining automations and digital workflows.
• Experience managing user access, security, onboarding and offboarding in business systems.
• Experience with Power Apps, Power Automate and Power BI is highly regarded.
• Experience with CRM/ERP/workflow platforms such as Salesforce, Sitetracker or Maximo is a plus.
• Strong documentation, testing and change management capabilities.

Responsibilities

• Administer, maintain, configure and optimise operational systems and business applications.
• Develop and maintain reporting, dashboards and performance measures ensuring data quality.
• Design and implement automation solutions and digital workflows to improve efficiency.
• Manage user access, permissions and security profiles across platforms.
• Undertake operational administration including records, templates and knowledge assets.
• Partner with stakeholders to capture requirements and deliver improvements.
• Configure, test, deploy and support new functionality and initiatives.
• Develop process documentation, guides and training materials.

Skills

Systems administration

Reporting & analytics

Power Apps

Power Automate

Power BI

SharePoint

Data quality

Workflow automation

Process improvement

CRM/ERP platforms

Tools

Microsoft 365 tools

Copilot (Microsoft)

Visio

Power Platform

Salesforce

Sitetracker

Maximo

Appian

ConSol

Job description

• Administer, maintain, configure and optimise operational systems, platforms and business applications, ensuring reliability, compliance and alignment to business requirements.
• Develop, maintain and enhance reporting, dashboards, analytics and performance measures, ensuring data quality, integrity and consistency across operational systems and business records.
• Design, develop, implement and maintain automation solutions, digital workflows, forms and system enhancements that improve operational efficiency, data quality and user experience.
• Manage user access, system permissions, security profiles, onboarding and offboarding activities across approved operational systems and platforms.
• Undertake operational administration activities, including the maintenance of system records, document repositories, templates, workflow content, automation assets, registers, reference data and business support materials.
• Partner with operational and business stakeholders to capture requirements, identify improvement opportunities and deliver system, reporting, automation and process improvement initiatives.
• Configure, test, deploy and support new functionality, process improvements and operational initiatives, including quality assurance and user acceptance testing activities.
• Develop and maintain process documentation, work instructions, quick reference guides, training materials and knowledge assets to support consistent delivery and user adoption.
• Support mobilisation, transformation, system enhancement and continuous improvement initiatives through analysis, reporting, configuration, testing, training and implementation activities.
• Collaborate with operational teams, subject matter experts, compliance and leadership stakeholders to standardise ways of working, embed best practice and improve operational performance.
• Maintain governance artefacts, system documentation and supporting business records to ensure information remains accurate, accessible, current and appropriately controlled.
• Escalate system issues, data quality concerns, access risks, process gaps and operational impacts to the PMO Program Manager as required.

Key Responsibilities

• Administer, maintain, configure and optimise operational systems, platforms and business applications, ensuring reliability, compliance and alignment to business requirements.
• Develop, maintain and enhance reporting, dashboards, analytics and performance measures, ensuring data quality, integrity and consistency across operational systems and business records.
• Design, develop, implement and maintain automation solutions, digital workflows, forms and system enhancements that improve operational efficiency, data quality and user experience.
• Manage user access, system permissions, security profiles, onboarding and offboarding activities across approved operational systems and platforms.
• Undertake operational administration activities, including the maintenance of system records, document repositories, templates, workflow content, automation assets, registers, reference data and business support materials.
• Partner with operational and business stakeholders to capture requirements, identify improvement opportunities and deliver system, reporting, automation and process improvement initiatives.
• Configure, test, deploy and support new functionality, process improvements and operational initiatives, including quality assurance and user acceptance testing activities.
• Develop and maintain process documentation, work instructions, quick reference guides, training materials and knowledge assets to support consistent delivery and user adoption.
• Support mobilisation, transformation, system enhancement and continuous improvement initiatives through analysis, reporting, configuration, testing, training and implementation activities.
• Collaborate with operational teams, subject matter experts, compliance and leadership stakeholders to standardise ways of working, embed best practice and improve operational performance.
• Maintain governance artefacts, system documentation and supporting business records to ensure information remains accurate, accessible, current and appropriately controlled.
• Escalate system issues, data quality concerns, access risks, process gaps and operational impacts to the PMO Program Manager as required.

Experience Required

• Experience in systems administration, reporting and analytics, business systems support, operational administration or process improvement roles.
• Experience developing, maintaining and supporting reports, dashboards, data visualisations and performance reporting solutions to support operational and business decision-making.
• Experience administering and supporting business applications, workflow systems, digital platforms and operational systems, including user access management, security roles, onboarding and offboarding activities.
• Experience designing, developing or maintaining automations, digital workflows, Power Apps, Power Automate solutions, forms and business process improvement initiatives.
• Experience gathering requirements from stakeholders and translating business needs into practical system, reporting, automation and process solutions.
• Experience developing and maintaining process documentation, work instructions, quick reference guides, training materials and knowledge assets.
• Experience maintaining data quality, system records, document repositories, registers, reference data and controlled business information.
• Experience using Microsoft Office applications, including Excel, Power BI, SharePoint, Visio, Copilot and other business productivity tools.
• Experience with workflow, CRM, ERP, field management and low-code platforms (e.g. Sitetracker, Salesforce, Power Platform, Maximo, Appian, ConSol or similar systems), including Salesforce Flows, Apex development or system integrations, would be highly regarded.
• Experience supporting operational change, system rollouts, AI-enabled solutions, business transformation initiatives and continuous improvement programs would be highly regarded.
• Experience in telecommunications, infrastructure, utilities, construction, property or service delivery environments would be highly regarded.