Production IT Service Delivery Analyst

FUJIFILM Business Innovation Taiwan; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

FUJIFILM DMS in the Philippines seeks a proactive Helpdesk Support specialist to provide first-level service for production environments. You will process scheduled jobs, monitor Windows and Unix systems, and diagnose issues while maintaining strong customer relations.

The role requires 2–3 years in IT helpdesk, familiarity with AD, TCP/IP, Citrix, Exchange/Outlook, and MS Office, plus ITIL awareness. Occasional travel and after-hours work may be needed.

Qualifications

• Minimum 2-3 years commercial IT support experience.
• 2-3 years in Helpdesk Support preferred in large enterprise.
• Familiar with Active Directory, TCP/IP, Citrix, Exchange/Outlook, MS Office.

Responsibilities

• Provide first-level support for production environment systems.
• Process scheduled production jobs and monitor Windows/Unix environments.
• Perform first-level diagnosis of issues and escalate appropriately.
• Respond to customer calls promptly and courteously.
• Log, document, and report daily events and issues.
• Maintain procedures and contribute to work instructions.
• Support adherence to SLAs and safety/policy compliance.

Skills

Helpdesk Support

ITIL

Active Directory

TCP/IP

Citrix

Exchange/Outlook

MS Office

Communication

Time management

Teamwork

Education

ITIL certification

Microsoft Certified Professional (CMP)

Relevant tertiary qualifications

Tools

Heat helpdesk system

Job description

FUJIFILM DMS in the Philippines seeks a proactive Helpdesk Support specialist to provide first-level service for production environments. You will process scheduled jobs, monitor Windows and Unix systems, and diagnose issues while maintaining strong customer relations.

The role requires 2–3 years in IT helpdesk, familiarity with AD, TCP/IP, Citrix, Exchange/Outlook, and MS Office, plus ITIL awareness. Occasional travel and after-hours work may be needed.