Production IT Support & Operations Analyst

FUJIFILM Business Innovation Taiwan; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is seeking a Helpdesk Support professional to provide first-line support for production environment systems. You will process scheduled jobs, monitor Windows and Unix operations, diagnose issues, and respond promptly to customers.

The role requires 2–3 years IT support and 1–2 years Helpdesk experience, with ITIL experience and MCP/tertiary qualifications being a plus. Flexibility and teamwork are essential for meeting SLAs.

Qualifications

• 2–3 years of IT support experience in a commercial setting.
• 1–2 years in Helpdesk Support with customer-facing duties.
• ITIL certified preferred; MCP and tertiary quals advantageous.

Responsibilities

• Provide first-level diagnosis and respond promptly to customer calls.
• Process scheduled IT jobs and monitor Windows/Unix environments.
• Log, document, and report daily events and issues.
• Escalate issues to relevant support teams in a timely manner.
• Work with other IT and Business Unit teams to meet SLAs.
• Train less experienced staff and maintain procedures.

Skills

Helpdesk support

ITIL knowledge

Customer service

Communication skills

Time management

Teamwork

Escalation procedures

CSV/PGP data handling

Education

ITIL certification (preferred)

Microsoft Certified Professional (CMP)

Relevant tertiary qualifications

Tools

Active Directory

TCP/IP

Citrix

Exchange/Outlook

MS Office

Antivirus

Job description

FUJIFILM Business Innovation Taiwan is seeking a Helpdesk Support professional to provide first-line support for production environment systems. You will process scheduled jobs, monitor Windows and Unix operations, diagnose issues, and respond promptly to customers.

The role requires 2–3 years IT support and 1–2 years Helpdesk experience, with ITIL experience and MCP/tertiary qualifications being a plus. Flexibility and teamwork are essential for meeting SLAs.