Frontline IT Support Specialist (1st Line)

Global Delivery Business Group; Pateros; On-site; PHP 268,000 - 357,000; Full time

Job summary

Fujitsu in the Philippines is seeking a Service Desk Agent to provide 1st line support and act as the single point of contact for users, handling routine incidents and requests and escalating more complex issues as needed.

You will develop an understanding of the customer environment, document actions, meet SLAs, and work closely with the team to deliver reliable IT service. This role is based in Taguig City with a primary-location-only policy; relocation and visa sponsorship are not offered.

Qualifications

• 1st line support experience or familiarity with handling incidents and requests.
• Ability to follow established processes and document actions taken.
• Understanding of basic networking and common enterprise software.

Responsibilities

• Provide 1st line IT support and incident management.
• Document actions taken and ensure alignment with processes.
• Escalate complex issues to appropriate teams when needed.
• Meet or exceed SLAs through timely resolution and communication.
• Collaborate with team to deliver a high level of service.

Skills

Technical capability

Business awareness

Process

Problem solving

Service level

Team work

Personal development

Microsoft products

Tools

Microsoft Windows

Job description

Fujitsu in the Philippines is seeking a Service Desk Agent to provide 1st line support and act as the single point of contact for users, handling routine incidents and requests and escalating more complex issues as needed.

You will develop an understanding of the customer environment, document actions, meet SLAs, and work closely with the team to deliver reliable IT service. This role is based in Taguig City with a primary-location-only policy; relocation and visa sponsorship are not offered.