Service Desk Specialist - First-Line Tech Support

Fujitsu; Taguig; On-site; PHP 280,000 - 420,000; Full time

Job summary

Fujitsu Philippines in Taguig City is seeking a capable 1st line support professional to join our service desk. You will be the single point of contact for users, handling routine incidents and requests, and ensuring swift resolution within defined SLAs.

Your day-to-day includes troubleshooting Microsoft products, operating systems, basic networking, and PCs, while documenting actions and escalating complex issues as needed. Join a collaborative team focused on quality and customer satisfaction.

Qualifications

• Proven ability to provide 1st line support for incidents and requests.
• Familiarity with Microsoft products, operating systems and basic networking.
• Ability to document actions and escalate when needed.

Responsibilities

• Provide single point of contact for users for routine incidents and requests.
• Deliver 1st line support and ensure timely incident resolution.
• Document actions taken and follow established processes.
• Escalate complex problems to higher levels as necessary.
• Support service levels and contribute to SLA achievement.
• Collaborate with team members to deliver quality service.

Skills

Microsoft products

Operating systems

Basic networking

PC hardware

Job description

Fujitsu Philippines in Taguig City is seeking a capable 1st line support professional to join our service desk. You will be the single point of contact for users, handling routine incidents and requests, and ensuring swift resolution within defined SLAs.

Your day-to-day includes troubleshooting Microsoft products, operating systems, basic networking, and PCs, while documenting actions and escalating complex issues as needed. Join a collaborative team focused on quality and customer satisfaction.