Impactful IT Helpdesk Specialist

BCS Technology International Pty Ltd; Taguig; On-site; PHP 223,000 - 446,000; Full time

Job summary

BCS Technology International Pty Ltd in Taguig, Philippines, is seeking a Service Desk Analyst to be the first line of support for users experiencing technical issues. You will handle incident triage, provide prompt assistance, and document resolutions.

Responsibilities include ticket management, clear communication with users, and knowledge-base contributions. The role requires strong customer service and adaptability in a dynamic IT environment.

Qualifications

• Education: bachelor\'s degree in IT, CS, or related field.
• Service desk experience: at least 2 years in service desk.
• Proficient in Windows/macOS/Linux, networking concepts, and common software.
• Familiarity with Microsoft Office 365 and MS tools; Azure fundamentals helpful.
• Strong problem-solving, customer service, and communication skills.
• Ability to multitask and adapt to evolving IT landscape.

Responsibilities

• First Point of Contact for users with technical issues and inquiries.
• Identify and resolve issues; troubleshoot and provide effective solutions.
• Log, track, and manage tickets in the service desk system; meet SLAs.
• Explain technical steps clearly to non-technical users.
• Escalate complex issues to higher-level support with proper details.
• Contribute to knowledge base with issue resolutions and guidelines.
• Suggest process improvements to enhance service quality.

Skills

Service Desk experience

Operating systems (Windows/macOS/Linux

Microsoft Office 365 / MS Tools

Azure fundamentals

Networking concepts

Problem-solving

Customer service

Communication

Multitasking

Adaptability

Education

Bachelor's degree in IT/Computer Science

Tools

ITSM tools

Remote support tools

Job description

BCS Technology International Pty Ltd in Taguig, Philippines, is seeking a Service Desk Analyst to be the first line of support for users experiencing technical issues. You will handle incident triage, provide prompt assistance, and document resolutions.

Responsibilities include ticket management, clear communication with users, and knowledge-base contributions. The role requires strong customer service and adaptability in a dynamic IT environment.