First-Line IT Support Specialist - Service Desk

NCS Philippines; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

NCS Philippines is seeking an IT Helpdesk Support Analyst to be the single point of contact for internal and external users in the Philippines. The role requires 1+ year of technical helpdesk experience and familiarity with ticketing systems, basic SQL, and Unix commands.

You will log, track, and escalate incidents, provide first-level support, and produce regular reports while ensuring adherence to SLA timelines in a fast-paced environment.

Qualifications

• Education required: Associates degree in Computer Science or Bachelor’s in IT/CS or equivalent.

Responsibilities

• Single Point of Contact of users both internal and external.

Skills

Single point of contact

First-level support

Communication skills

Teamwork

Ability to work under SLA

Education

Associates Degree in Computer Science or Bachelor’s Degree in IT/CS

Tools

Ticketing system

SQL basics

Unix commands

Job description

NCS Philippines is seeking an IT Helpdesk Support Analyst to be the single point of contact for internal and external users in the Philippines. The role requires 1+ year of technical helpdesk experience and familiarity with ticketing systems, basic SQL, and Unix commands.

You will log, track, and escalate incidents, provide first-level support, and produce regular reports while ensuring adherence to SLA timelines in a fast-paced environment.