Production Engineer – QC Onsite

Gratitude Philippines; Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Job summary

Gratitude Philippines seeks a Production Agent for the Eton QC site, on-site in Manila, to help deliver high-quality solutions while collaborating with product, design, and business teams. The role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Ideal candidates have 1–2 years of banking/telephony experience, strong problem-solving skills, and comfort working with international customers.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 1 to 2 years US or UK banking and telephony experience; familiarity with banking, collections, fraud, underwriting, payouts.
• Strong problem solving and assertive communication.
• Experience dealing with international customers and good written/verbal communication.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Attention to detail

Clear communication

Ownership

Problem solving

Education

Bachelor's degree or equivalent

HS/SHS or 2nd year completed up to college graduate

Job description

Gratitude Philippines seeks a Production Agent for the Eton QC site, on-site in Manila, to help deliver high-quality solutions while collaborating with product, design, and business teams. The role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Ideal candidates have 1–2 years of banking/telephony experience, strong problem-solving skills, and comfort working with international customers.