Banking and finance -CSR Eastwood site

Gratitude Philippines; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Collaborative culture

Meaningful projects

Job summary

Gratitude Philippines is seeking a skilled CSR Banking and Finance Account to join our team in Metro Manila. The role requires ownership, clear communication, and a practical approach to solving business problems, with cross-functional collaboration.

You will develop, test, and maintain reliable customer-facing solutions, work with product, design, and business teams, and ensure high-quality outputs through best practices, documentation, and continuous improvement.

Qualifications

• SHS graduate or 2 years undergrad with 1 year BPO experience.
• Relevant professional experience in a similar role.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Role-relevant tools

Attention to detail

Communication skills

Education

SHS graduate or 2 years undergrad with 1 year BPO experience

Tools

Tools, platforms, best practices

Job description

About the Role

We are looking for a skilled and motivated CSR Banking and finance account to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• SHS grad or 2 years undergrad with minimum 1 year BPO experience
• Relevant professional experience in a similar role
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.