Production Agent

Gratitude Philippines; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Gratitude Philippines is hiring a customer service professional to support international banking clients in Manila.

The role requires 1–2 years experience in US/UK banking and telephony, with strong problem-solving and communication skills.

You will handle billing, payouts, fraud-related inquiries and other account support tasks.

Qualifications

• Educational: At least HS old curriculum/SHS/2nd year completed up to college graduate
• 1–2 years US or UK banking and telephony experience
• Experience in banking, collections, fraud, underwriting, payouts
• Good problem solving with assertive communication
• Understanding of customer service and international customers

Responsibilities

• Provide customer support for international banking accounts
• Resolve inquiries on payments, accounts, and related issues with a problem-solving approach

Skills

Problem solving

Assertive communication

Customer service

Education

HS/SHS/2nd year up to college graduate

Job description

Qualifications

Educational: At least HS old curriculum/SHS/2nd year completed up to college graduate

Experience:

• 1 to 2 years US or UK banking and telephony.
• Must have experience from the following financial accounts: banking, collections, fraud, underwriting, payouts, or other similar roles
• Good problem solving skills with proper and assertive communication
• Understanding of customer service domain and comfortable dealing with international customers