Production Agent – Banking / Financial Services

Gratitude Philippines; Quezon; On-site; PHP 167,000 - 279,000; Full time

Job summary

Gratitude Philippines is seeking Production Agent to support international customers in banking-related telephony. This on-site role requires solid financial services knowledge and strong communication to resolve issues efficiently.

Ideal candidates have banking process experience, problem-solving skills, and comfort handling US/UK processes with professionalism and accuracy.

Qualifications

• Experience in banking, collections, fraud, underwriting, payouts or similar financial accounts.
• Good problem-solving skills and assertive communication with customers.
• Understanding of customer service processes and handling international customers.

Responsibilities

• Handle interactions related to banking and financial services with international customers.
• Provide support for banking processes, collections, fraud, underwriting or payouts.
• Communicate clearly and professionally; follow established procedures.
• Investigate concerns and resolve issues; maintain service quality standards.
• Follow guidelines and ensure accurate handling of customer information.
• Assist with transaction-related queries and maintain data integrity.

Skills

US/UK banking experience

Telephony/Voice support

Banking & financial services

Customer service & international

Problem-solving & communication

Education

High school or higher

Job description

Job Title:

Production Agent

Location:

Eton, Quezon City, Philippines

Work Setup:

On-Site

Experience :

1-8yrs

Job Description :

We are looking for customer-focused Production Agents with experience in US or UK banking and telephony processes. The ideal candidate should have a background in financial services, strong problem-solving abilities, and confident communication skills to assist international customers effectively.

Required Skills :

• US or UK Banking Process Experience
• Telephony / Voice Support
• Banking and Financial Services
• Customer Service and International Customer Handling
• Problem-Solving and Communication Skills

Key Responsibilities :

• Handle customer interactions related to banking and financial services.
• Provide support for banking, collections, fraud, underwriting, payouts, or similar financial processes.
• Communicate clearly and professionally with international customers.
• Investigate customer concerns and resolve issues using established procedures.
• Follow process guidelines and maintain service quality standards.
• Ensure accurate handling of customer information and transaction-related queries.

Qualifications :

• Education: At least High School under the old curriculum, Senior High School, completion of the second year of college, or a college degree.
• Experience in banking, collections, fraud, underwriting, payouts, or similar financial accounts.
• Good problem-solving skills and assertive communication.
• Understanding of customer service processes and comfort dealing with international customers.