Production Agent – International Banking Process

Gratitude Philippines; Quezon; On-site; PHP 502,000 - 558,000; Full time

Benefits offered by this job

Salary increase up to 20%

₱2,400 allowance

₱40,000 joining bonus

Job summary

Gratitude Philippines is hiring Production Agents to support an international financial services account in Quezon City. The role requires experience in US or UK banking and telephony, with strong customer service skills to handle financial transactions and inquiries from international customers.

You will work 100% onsite in Eton, Quezon City, collaborating with a global team. The position emphasizes compliance, accuracy, and clear communication while delivering excellent service to clients.

Qualifications

• Education: High School or 2 years of college completed (college graduates welcome).
• 1–2 years US/UK banking and telephony experience.
• Experience in banking, collections, fraud, underwriting, payouts or similar financial services accounts.
• Strong problem-solving and decision-making skills.
• Excellent verbal communication and customer service abilities.
• Willing to work 100% onsite in Eton, Quezon City.

Responsibilities

• Handle customer interactions related to banking and financial services.
• Support banking, collections, fraud, underwriting, payouts, or similar financial processes.
• Resolve customer concerns using effective problem-solving skills.
• Communicate clearly and assertively with international customers.
• Follow established procedures, quality standards, and compliance requirements.
• Maintain accurate records and ensure a positive customer experience.

Skills

Customer service

Verbal communication

Problem solving

International interactions

Education

High School / 2 years college

Job description

Location: Eton, Quezon City, Philippines
Work Setup: 100% Onsite
Salary: Up to 20% increase from last drawn salary + ₱2,400 allowance, depending on experience
Joining Bonus: ₱40,000

About the Role

We are hiring Production Agents to support an international financial services account. The ideal candidate will have experience in US or UK banking and telephony, strong customer service skills, and the ability to handle financial transactions and customer concerns professionally.

Key Responsibilities

• Handle customer interactions related to banking and financial services.
• Support banking, collections, fraud, underwriting, payouts, or similar financial processes.
• Resolve customer concerns using effective problem-solving skills.
• Communicate clearly and assertively with international customers.
• Follow established procedures, quality standards, and compliance requirements.
• Maintain accurate records and ensure a positive customer experience.

Qualifications

• Education: At least High School Graduate under the old curriculum, Senior High School Graduate, or completion of at least 2 years of college; college graduates are also welcome.
• Experience: 1–2 years of US or UK banking and telephony experience.
• Experience in banking, collections, fraud, underwriting, payouts, or similar financial services accounts is required.
• Good problem-solving and decision-making skills.
• Strong verbal communication and customer service abilities.
• Comfortable handling international customer interactions.
• Willing to work 100% onsite in Eton, Quezon City.

Compensation and Benefits

• Salary increase of up to 20% from the last drawn salary, depending on experience.
• Additional allowance of ₱2,400.
• ₱40,000 joining bonus, subject to applicable eligibility and hiring terms.
• Salary expectation above ₱50,000 will not be accepted.