Onsite International Banking Operations Agent

Gratitude Philippines; Quezon; On-site; PHP 502,000 - 558,000; Full time

Benefits offered by this job

Salary increase up to 20%

₱2,400 allowance

₱40,000 joining bonus

Job summary

Gratitude Philippines is hiring Production Agents to support an international financial services account in Quezon City. The role requires experience in US or UK banking and telephony, with strong customer service skills to handle financial transactions and inquiries from international customers.

You will work 100% onsite in Eton, Quezon City, collaborating with a global team. The position emphasizes compliance, accuracy, and clear communication while delivering excellent service to clients.

Qualifications

• Education: High School or 2 years of college completed (college graduates welcome).
• 1–2 years US/UK banking and telephony experience.
• Experience in banking, collections, fraud, underwriting, payouts or similar financial services accounts.
• Strong problem-solving and decision-making skills.
• Excellent verbal communication and customer service abilities.
• Willing to work 100% onsite in Eton, Quezon City.

Responsibilities

• Handle customer interactions related to banking and financial services.
• Support banking, collections, fraud, underwriting, payouts, or similar financial processes.
• Resolve customer concerns using effective problem-solving skills.
• Communicate clearly and assertively with international customers.
• Follow established procedures, quality standards, and compliance requirements.
• Maintain accurate records and ensure a positive customer experience.

Skills

Customer service

Verbal communication

Problem solving

International interactions

Education

High School / 2 years college

Job description

Gratitude Philippines is hiring Production Agents to support an international financial services account in Quezon City. The role requires experience in US or UK banking and telephony, with strong customer service skills to handle financial transactions and inquiries from international customers.

You will work 100% onsite in Eton, Quezon City, collaborating with a global team. The position emphasizes compliance, accuracy, and clear communication while delivering excellent service to clients.