Account Manager

Celigo; Philippines; On-site; PHP 750,000 - 1,050,000; Full time

Benefits offered by this job

Ten days vacation

Parental leave

Monthly tech stipend

Career development opportunities

Learning opportunities

Job summary

Celigo is a modern integration and automation platform enabling enterprises to connect, automate, and optimize processes. The Account Manager will nurture customer relationships, drive success, and grow revenue through renewals, upsell, and cross-sell, while working US business hours from a remote location.

You’ll partner with Success, Product, Support, and Finance to deliver value and advocate for customers.

Qualifications

• Demonstrated ability to understand customer needs and build relationships with empathy.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities with strategic thinking.
• Ability to work in a team-oriented environment and collaborate cross-functionally.
• Solid Salesforce experience; familiarity with Clari is a plus.

Responsibilities

• Manage and expand the customer base, driving satisfaction and success.
• Identify upsell, cross-sell, and renewal opportunities to grow revenue.
• Develop and execute strategic account plans to meet sales targets.
• Collaborate with Customer Success, Product, Support, and Finance for a seamless experience.
• Provide regular reports on account status, forecasts, and customer feedback.

Skills

Customer relationship

Communication

Analytics

Sales acumen

Team collaboration

Salesforce

Tools

Salesforce

Clari

Job description

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships. This role requires you to work during US business hours, Monday through Friday.

What would you do, if hired?

• Customer Relationship and Customer-Centric Focused Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities. Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions.


• Sales Acumen: Ability to identify opportunities for growth within existing accounts, in order to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives and creative solutions that build engagement and trust.


• Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value. Build a framework based on input and other data that secures a meaningful opportunity to show value to the customer in leveraging the platform.


• Customer Advisor & Advocacy : Understand customers' business processes and needs. Be attuned and use empathy to zero in on specific needs. Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations. Also act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally.
  Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals.


• Cross-functional Collaboration: The ability to work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience. Provide feedback to help improve our products and services.


• Problem Solving, Reporting and Analysis: Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management. This involves strong analytical and problem-solving abilities to maintain accurate account records, track key metrics, and provide insightful reports on account status and customer feedback. This also includes thinking strategically and proactively to identify opportunities for improvement and advocating for customer needs within the organization.

Who are we looking for?

Skills & Abilities

• Demonstrated ability to understand customer needs and build strong relationships. Approach with empathy and looking from a customer lens while doing what is right for the business.


• Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.


• Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement.


• Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.


• Strong Salesforce skills. Familiarity with Clari (or related software) and understanding of integration solutions or related technology, is a plus.

Education & Experience

• 3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry.


• Proven track record of meeting or exceeding sales targets and driving revenue growth.

Celigo is proud to be

• Celigo is the #1 ranked iPaaS platform (G2, 8 quarters running)


• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year


• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management


• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.


• Remote-first culture, built on trust, collaboration, and transparency


• A high-growth, inclusive work environment where innovation thrives, and ideas are implemented


• Lightspeed learning opportunities to keep you at the leading edge of your field


• Exceptional coworkers who challenge and inspire you daily


• Competitive compensation and benefits, including:
  
  
  
  • Ten days of vacation (starting year one)
  
  
  • Parental leave and a generous benefits package
  
  
  • Monthly tech stipend
  
  
  • Recognition and career development opportunities
  
  
  
  

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

As set forth in Celigo’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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