Representative Customer Service UK

IONOS; Cebu City; On-site; PHP 234,000 - 286,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Health and life insurance (day 1)

Extensive benefits

Engagement activities

Work-life balance

Training and development

Job summary

IONOS Philippines is hiring a Technical Support Representative in Cebu City. You will assist customers with website hosting, domain, and cloud product inquiries while maintaining high service standards.

Requirements include at least 2nd year college, 6 months sales or customer service experience, strong English communication, and readiness to work shifting schedules. The role offers competitive pay, bonuses, health coverage from day one, and a supportive team environment.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage
• Knowledge in Content Management/Website basics is an advantage
• Basic email knowledge and troubleshooting is an advantage
• Excellent English Communication Skills required

Skills

Excellent English Communication Skills

Customer service mindset

Sales experience a plus

Shift work

Solutions-oriented

Education

2nd year college or 2-year course graduate

Job description

Job Description:

About IONOS

At IONOS, we dont just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europes leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts,IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Requirements: