Product Support Operations Specialist

Home Credit Philippines; Quezon City; On-site; PHP 200,000 - 300,000; Full time

Benefits offered by this job

Up to 20% variable performance-based-b

HMO on Day 1

Access to mental health and wellness

Wellness Leaves and Birthday Leave

Internal career mobility options

Job summary

Home Credit Philippines is seeking a Product Support Operator to execute day-to-day Product Support operations, including product code requests, Salesroom updates, Jira tickets, and contract acknowledgements. You will ensure timely processing and adherence to established procedures.

The role involves managing product codes, validating requests, escalating issues when needed, and maintaining accurate documentation.

Qualifications

• Fresh graduates are welcome to apply.
• Willingness to learn Product Support processes, systems, and procedures.
• Ability to perform detail-oriented tasks while meeting defined timelines and following established procedures.
• Willingness to work on shifting schedules and weekend coverage when required.
• Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• Basic data validation and discrepancy identification skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Good written and verbal communication skills.
• Organization, prioritization, and basic problem-solving skills.

Responsibilities

• Process product code uploads, updates, and removals in Salesroom based on approved requirements.
• Verify product code details against approved instructions before processing.
• Ensure completed transactions are accurately recorded.
• Monitor and process assigned Jira tickets within defined service levels.
• Provide accurate responses, update ticket statuses, and conduct necessary follow-ups.
• Escalate incomplete requests and unresolved issues to the appropriate team member.
• Check request completeness, required approvals, and supporting documents.
• Validate product code details and related information to minimize processing errors.
• Identify discrepancies and report potential operational risks.
• Process contract acknowledgements in accordance with established procedures.
• Maintain accurate transaction records and supporting documentation.
• Ensure required information is properly recorded and accessible.
• Update monitoring trackers and maintain accurate processing records.
• Complete assigned requests within established timelines and service levels.
• Follow approved work instructions and operational controls.

Skills

Detail-oriented

Analytical thinking

Problem solving

Organized

Written communication

Verbal communication

Time management

Prioritization

Tools

Microsoft Excel

Job description

Home Credit Philippines is seeking a Product Support Operator to execute day-to-day Product Support operations, including product code requests, Salesroom updates, Jira tickets, and contract acknowledgements. You will ensure timely processing and adherence to established procedures.

The role involves managing product codes, validating requests, escalating issues when needed, and maintaining accurate documentation.