Production Support Specialist — Fast-Paced Tech Ops

OpenText Philippines; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

OpenText Philippines is seeking a Product Support Specialist to help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will collaborate with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience.

This role emphasizes troubleshooting, proactive issue resolution, and contributing to knowledge base articles and support documentation in a fast-paced global environment.

Qualifications

• Experience in customer service or technical support environments.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues efficiently.
• Familiarity with web-based applications and databases.

Responsibilities

• Provide technical support and resolve application-related issues.
• Investigate problems and deliver solutions for clients.
• Escalate issues and support service restoration as needed.
• Create and maintain knowledge base articles and documentation.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Team collaboration

Tools

Knowledge base management

Help desk software

Job description

OpenText Philippines is seeking a Product Support Specialist to help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will collaborate with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience.

This role emphasizes troubleshooting, proactive issue resolution, and contributing to knowledge base articles and support documentation in a fast-paced global environment.