Product Support Engineer

Radtelcom Technologies Corporation; General Santos; On-site; PHP 380,000 - 660,000; Full time

Job summary

Radtelcom Technologies Corporation is seeking a Product Support Engineer in General Santos City, South Cotabato. This full-time role bridges customers and engineering teams, delivering timely, effective support for electrical and electronic products.

You will troubleshoot issues, document solutions, and contribute to knowledge bases while providing training to customers and ensuring high satisfaction. Ideal candidates hold a relevant engineering degree, have 2-3 years in technical support or

Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• 2-3 years of experience in a technical support, field service, or customer-facing engineering role.
• Strong knowledge of electrical and electronic systems, components, and circuitry.
• Proficiency in using diagnostic tools and test equipment commonly used in electrical and electronic engineering.
• Excellent troubleshooting skills with the ability to analyse complex technical problems systematically.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
• Experience with remote support tools and software ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving mindset with a customer-centric approach.
• Certification in relevant technical fields or product-specific training is preferred.
• Experience with specific electronic products or systems relevant to telecommunications or industrial applications is a plus.

Responsibilities

• Provide technical support to customers via phone, email, and remote assistance for electrical and electronic products.
• Diagnose and troubleshoot product issues, documenting problems and solutions in a systematic manner.
• Collaborate with engineering and development teams to elevate complex technical issues and identify product improvements.
• Create and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
• Conduct product training and demonstrations for customers to ensure optimal product utilisation.
• Track and monitor customer issues from initial report through resolution, ensuring timely follow-up and closure.
• Identify trends in customer issues and provide feedback to product development teams for continuous improvement.
• Maintain detailed records of all support interactions and maintain professional communication standards.
• Assist in the development of technical solutions and workarounds for identified product issues.

Skills

Electrical systems

Troubleshooting

Remote support

Communication

Education

Electrical/Electronics Eng degree

Tools

Diagnostic tools

Test equipment

Ticketing systems

Job description

About the role

Radtelcom Technologies Corporation is seeking a Product Support Engineer to join our team in General Santos City, South Cotabato. This is a full-time position that plays a critical role in ensuring our customers receive exceptional technical support and solutions for our electrical and electronic engineering products. As a Product Support Engineer, you will be the bridge between our customers and our technical teams, providing timely and effective support that directly impacts customer satisfaction and product reliability. This role is essential to maintaining our reputation for excellence in the electrical and electronic engineering industry.

Key responsibilities

• Provide technical support to customers via phone, email, and remote assistance for electrical and electronic products

• Diagnose and troubleshoot product issues, documenting problems and solutions in a systematic manner

• Collaborate with engineering and development teams to elevate complex technical issues and identify product improvements

• Create and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles

• Conduct product training and demonstrations for customers to ensure optimal product utilisation

• Track and monitor customer issues from initial report through resolution, ensuring timely follow-up and closure

• Identify trends in customer issues and provide feedback to product development teams for continuous improvement

• Maintain detailed records of all support interactions and maintain professional communication standards

• Assist in the development of technical solutions and workarounds for identified product issues

What we’re looking for

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field

• 2-3 years of experience in a technical support, field service, or customer-facing engineering role

• Strong knowledge of electrical and electronic systems, components, and circuitry

• Proficiency in using diagnostic tools and test equipment commonly used in electrical and electronic engineering

• Excellent troubleshooting skills with the ability to analyse complex technical problems systematically

• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers

• Experience with remote support tools and software ticketing systems

• Ability to work independently and as part of a team in a fast-paced environment

• Problem-solving mindset with a customer-centric approach

• Certification in relevant technical fields or product-specific training is preferred

• Experience with specific electronic products or systems relevant to telecommunications or industrial applications is a plus

What we offer

Radtelcom Technologies Corporation is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package, comprehensive health and wellness benefits, and opportunities for ongoing technical training and certification. We provide a collaborative work environment where your contributions are valued, and we invest in the career growth of our team members through mentoring and advancement opportunities. Our full-time position offers job security and stability, with a supportive team that recognises and rewards excellence in customer service and technical expertise.

About us

Radtelcom Technologies Corporation is a leading provider of innovative electrical and electronic engineering solutions. We are committed to delivering high-quality products and exceptional customer support to clients across diverse industries. Our mission is to drive technological advancement through reliable, cutting-edge solutions that meet the evolving needs of our customers. With a team of dedicated professionals, we pride ourselves on our technical expertise, customer-focused approach, and commitment to continuous innovation. We foster a culture of collaboration, learning, and excellence where our employees play a vital role in our success.