INFORMATION TECH SUPPORT

Radtelcom Technologies Corporation; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Health and wellness benefits

Career progression in IT

Job summary

Radtelcom Technologies Corporation in Cebu City, Philippines, is seeking an Information Tech Support professional to join our IT support team. This full-time role ensures clients and internal systems operate smoothly, serving as the first line of defense for technical issues and delivering outstanding customer service.

You will diagnose and resolve hardware, software, and network problems, document solutions, train users, and escalate complex issues when needed.

Qualifications

• Diploma or degree in IT, CS or related field.
• 1–3 years in IT help desk or technical support.
• Strong knowledge of Windows and/or Mac operating systems.
• Experience with ticketing and help desk management systems.
• Knowledge of basic networking concepts.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide first-line technical support to end-users via phone, email, ticketing systems and in-person assistance.
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely and efficient manner.
• Document all support interactions, solutions and resolutions in the help desk system for future reference.
• Install, configure and maintain computer hardware, peripherals and software applications.
• Perform system updates, patches and security maintenance to ensure optimal system performance.
• Provide user training and guidance on IT systems, software applications and best practices.
• Escalate complex technical issues to senior IT staff or external vendors when necessary.
• Maintain IT asset inventory and monitor hardware and software compliance.
• Respond promptly to support requests and maintain professional communication with all users.
• Contribute to the continuous improvement of IT support processes and documentation.

Skills

Windows OS

MacOS

Troubleshooting

Help desk ticketing

Customer service

Networking basics

Education

IT/CS diploma or degree

Tools

Ticketing systems

Cloud services

Cybersecurity basics

Virtualisation technologies

Job description

About us

Radtelcom Technologies Corporation is a forward-thinking organisation specialising in information and communication technology solutions. We are committed to delivering exceptional IT support and services to our clients, fostering innovation, and maintaining the highest standards of technical excellence. Our team is dedicated to solving complex technological challenges whilst maintaining a collaborative and supportive workplace culture.

About the role

We are seeking a dedicated Information Tech Support professional to join our growing IT support team at Radtelcom Technologies Corporation in Cebu City, Cebu. This is a full-time position that plays a crucial role in ensuring our clients and internal systems operate smoothly and efficiently. As an Information Tech Support specialist, you will be the first line of defence in resolving technical issues, providing timely assistance, and delivering outstanding customer service. Your contribution will directly impact the productivity and satisfaction of our users, making this a strategically important role within our organisation.

Key responsibilities

• Provide first-line technical support to end-users via phone, email, ticketing systems and in-person assistance
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely and efficient manner
• Document all support interactions, solutions and resolutions in the help desk system for future reference
• Install, configure and maintain computer hardware, peripherals and software applications
• Perform system updates, patches and security maintenance to ensure optimal system performance
• Provide user training and guidance on IT systems, software applications and best practices
• Escalate complex technical issues to senior IT staff or external vendors when necessary
• Maintain IT asset inventory and monitor hardware and software compliance
• Respond promptly to support requests and maintain professional communication with all users
• Contribute to the continuous improvement of IT support processes and documentation

What we’re looking for

• Relevant qualification in Information Technology, Computer Science or related field (diploma or degree preferred)
• Proven experience in IT help desk or technical support role, ideally 1‑3 years in a similar position
• Strong technical knowledge of Windows and/or Mac operating systems
• Competency in troubleshooting hardware issues, including desktops, laptops and peripherals
• Experience with ticketing and help desk management systems
• Knowledge of basic networking concepts and familiarity with network troubleshooting
• Excellent problem-solving skills and the ability to think logically through technical challenges
• Outstanding customer service orientation with strong communication and interpersonal skills
• Ability to prioritise multiple tasks and manage time effectively in a fast‑paced environment
• Patience, professionalism and a positive attitude when dealing with users at all technical levels
• Willingness to learn new technologies and pursue professional development opportunities
• Preferred: CompTIA A+, Microsoft Certified Associate or equivalent IT certification
• Preferred: Experience with cloud services, cybersecurity fundamentals or virtualisation technologies

What we offer

At Radtelcom Technologies Corporation, we are committed to supporting the professional and personal development of our team members. We offer competitive remuneration, opportunities for career advancement and training in emerging technologies. Our work environment fosters collaboration, creativity and continuous learning. We provide a supportive workplace culture where your contributions are valued and your well‑being is a priority. Additionally, we offer flexible working arrangements where appropriate, health and wellness benefits, and a clear pathway for career progression within our IT department. We encourage applications from all qualified candidates and welcome discussions about any adjustments or support you may require during the recruitment process.