Technical Support Engineer

Sunley Technology Corporation; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions company in Metro Manila seeks a technical support role. You will provide guidance during product implementation, troubleshoot issues, and assist clients with training. The ideal candidate holds a Bachelor's degree in Computer Science or Engineering, has strong analytical skills, and is detail-oriented. This role may offer remote work opportunities but is primarily office-based.

Qualifications

• Must have strong analytical and problem-solving abilities.
• Basic knowledge of software development and deployment.
• Detail-oriented, communicative, adaptable, and proactive.

Responsibilities

• Provide technical support and guidance during product implementation.
• Collaborate with teams to deliver customized client solutions.
• Conduct client training and workshops.
• Troubleshoot and resolve technical issues promptly.
• Maintain clear and accurate project documentation.

Skills

Networking and web services

Technical documentation writing

Analytical abilities

Problem-solving abilities

Basic knowledge of software development

Education

Bachelor’s degree in Computer Science, Engineering, or a related field

Job description

• Provide technical support and guidance during product implementation
• Collaborate with teams to deliver customized client solutions
• Conduct client training and workshops
• Troubleshoot and resolve technical issues promptly
• Maintain clear and accurate project documentation
• Stay current with industry trends and technologies

Preferred Skills & Knowledge:

• Networking and web services
• Technical documentation writing
• Knowledge of cable types and usage
• Ability to explain technical equipment and concepts clearly

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience: Open to fresh graduates and students with internship experience
• Skills: Strong analytical and problem-solving abilities; basic knowledge of software development and deployment
• Responsibilities: Support implementation, assist clients, and collaborate with internal teams
• Work Setup: Primarily office-based; remote work may be available
• Personal Traits: Detail-oriented, communicative, adaptable, and proactive
• Other Requirements: Must possess valid government-issued IDs, NBI clearance, and a bank account