Product Operations Coordinator

SM Retail, Inc. - Corporate; Pasay; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

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Job summary

SM Retail, Inc. - Corporate is seeking a Product Operation Coordinator to manage redemption, inbound, and operational processes within the SM GiftCard unit.

You will coordinate with internal teams and external partners, process accreditations, and support system enhancements while maintaining accurate records and compliance. The role requires a Bachelor’s degree and 1–3 years of relevant experience in operations or business support, with strong Excel proficiency and customer-focused

Qualifications

• Bachelor's degree in business administration, management, marketing, operations, or related field.
• 1–3 years of experience in operations, business support, customer service, product operations, merchant/vendor management, or related.
• Experience in retail, digital, gift cards, vouchers, payment solutions, or digital products is an advantage.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

Responsibilities

• Prepare and maintain redemption, inbound, and operational reports.
• Monitor invalid codes and redemption concerns, ensuring timely resolution.
• Process new and renewal merchant/store and vendor accreditations.
• Validate requirements, ensure compliance, and coordinate accreditation status.
• Support eGC initiatives, product improvements, system enhancements, and operational projects.
• Coordinate issue resolution with internal teams and external partners.
• Handle customer, partner, and business unit inquiries and escalations.
• Coordinate with SM Group units, aggregators, and external partners on operational concerns.
• Process operational documents, requisitions, SAP/ePAF, ETELCO, and RITAF requests.
• Support onboarding and ensure proper documentation and timely completion of requests.

Skills

Operations

Customer service

Communication

Detail oriented

Multitasking

Stakeholder coordination

Education

Bachelor's degree in Business Administration/related

Tools

Excel

Word

PowerPoint

Job description

About the role

Product Operation Coordinator role within SM GiftCard business unit, responsible for managing redemption, inbound, and operational processes while coordinating with internal teams and external partners.

Key responsibilities

• Prepare and maintain redemption, inbound, and operational reports

• Monitor invalid codes and redemption concerns, ensuring timely resolution

• Process new and renewal merchant/store and vendor accreditations

• Validate requirements, ensure compliance, and coordinate accreditation status

• Support eGC initiatives, product improvements, system enhancements, and operational projects

• Coordinate issue resolution with internal teams and external partners

• Handle customer, partner, and business unit inquiries and escalations

• Coordinate with SM Group units, aggregators, and external partners on operational concerns

• Process operational documents, requisitions, SAP/ePAF, ETELCO, and RITAF requests

• Support onboarding and ensure proper documentation and timely completion of requests

About you

• Bachelor's degree in business administration, Management, Marketing, Operations, or a related field

• Preferably 1–3 years of experience in operations, business support, customer service, product operations, merchant/vendor management, or a related function

• Experience in retail, digital, gift cards, vouchers, payment solutions, or digital products is an advantage

• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint

• Strong attention to detail, particularly in handling reports, documentation, and compliance requirements

• Good coordination and communication skills, with the ability to work with both internal and external stakeholders

• Able to manage multiple requests, follow through on action items, and meet deadlines

• Customer-oriented and able to handle inquiries and escalations professionally

• Organized, detail-oriented, and capable of maintaining accurate operational records

• Able to work independently while effectively collaborating with cross-functional teams