Card Operations (Card Fulfillment) - Operations, Monee Credit

Monee; Manila; On-site; PHP 558,000 - 781,200; Full time

Job summary

A financial services provider in Metro Manila is seeking a professional to manage end-to-end card operations. The role involves overseeing card fulfillment, tracking inventory, handling disputes, and ensuring compliance with service level agreements. Candidates should possess a bachelor’s degree and have at least 2 years of relevant experience in card operations or financial services. Strong analytical skills and proficiency in operational reporting tools are essential for success in this position.

Qualifications

• At least 2 years of experience in card operations, payments, or financial services operations.
• Solid understanding of card transaction reconciliation, settlement, and clearing processes.
• Hands-on experience with dispute and chargeback handling.

Responsibilities

• Own end-to-end card operations, including card fulfillment and issuance tracking.
• Ensure all operational activities are completed accurately and within SLAs.
• Maintain clear documentation and audit trails to support compliance.

Skills

Analytical skills

Communication

Proficiency in Excel

Education

Bachelor’s degree in Business, Finance, Accounting, or related field

Tools

Operational reporting tools

Job description

Job Description

• Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting
• Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
• Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
• Perform regular data checks to ensure completeness, accuracy, and consistency
• Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
• Proactively escape exceptions, delays, or process gaps to the Team Lead
• Maintain clear documentation and audit trails to support compliance and audits
• Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
• Support ad-hoc operational initiatives and provide assistance across other products as needed

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field
• At least 2 years of experience in card operations, payments, or financial services operations
• Solid understanding of card transaction reconciliation, settlement, and clearing processes
• Hands‑on experience with dispute and chargeback handling, including scheme rules and timelines
• Experience coordinating with external vendors (e.g., card printers, couriers, destruction vendors)
• Strong analytical skills with a keen eye for detail
• Clear communicator who works well across teams
• Proficiency in Excel and operational reporting tools
• A continuous‑improvement mindset with the ability to spot inefficiencies and suggest better ways of working