Product Manager - Cards

Nityo Infotech Services Pte. Ltd.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Nityo Infotech Services Pte. Ltd. in Makati seeks an Operations Support Manager to oversee end-to-end payment operations, focusing on disputes, settlements, and participant support.

You will coordinate with banks, Risk & Compliance, IT, and other stakeholders to ensure accurate, compliant operations within agreed timelines. The role requires a Bachelor's degree and at least 6 years in transaction banking, payment operations, and dispute management, with proven leadership and strong stakeholder

Qualifications

• Bachelor's degree in Business, IT, Finance, Banking, Management, or related field.
• At least 6 years of experience in transaction banking, payment operations, ATM/channel operations, card/electronic payments, and dispute/chargeback operations.
• Hands-on experience in transaction disputes, chargebacks, arbitration, or escalated payment cases.
• Experience in a regulated financial services environment, including regulatory/compliance and operational reporting.
• Prior team leadership or supervisory experience.
• Strong stakeholder management and coordination skills.

Responsibilities

• Oversee end-to-end payment operations with focus on disputes, chargebacks, arbitration, settlements, and participant support.
• Ensure operational cases, requests, and reports meet turnaround times, policies, and regulatory standards.
• Coordinate with banks, regulators, Risk & Compliance, IT, and other stakeholders for reporting.
• Guide on complex disputes and ensure consistent handling across the team.
• Support settlement, funding, monitoring, and participant-related operations for timely resolution.
• Drive process improvements, automation, system enhancements, and user acceptance testing to improve efficiency and service delivery.
• Lead and develop the team by setting expectations, coaching, and promoting accountability and collaboration.

Skills

Transaction banking

Payment operations

Dispute/chargeback operations

Regulatory reporting

Team leadership

Stakeholder management

Education

Bachelor's degree in Business/IT/Finance/Banking/Management

Job description

The Operations Support Manager supports the Department Head in overseeing end-to-end payment operations,

with particular focus on transaction disputes, chargebacks, arbitration, settlement-related activities, and

participant support.

• Ensures operational cases, requests, and reports are handled accurately, objectively, and within agreed turnaround times, while complying with internal policies, regulatory requirements, and service standards.
• Oversees operational and regulatory reporting, including coordination with banks/payment participants, Risk and Compliance, IT, and other internal and external stakeholders.
• Provides guidance on complex or escalated transaction disputes and helps ensure consistent handling of cases across the team.
• Supports settlement, funding, transaction monitoring, and participant-related operational requirements, ensuring timely coordination and issue resolution.
• Drives process improvements, automation initiatives, system enhancements, and UAT to improve operational efficiency, accuracy, and service delivery.
• Leads and develops the team by setting clear expectations, coaching employees, and promoting accountability, collaboration, regulatory discipline, and service excellence

QUALIFICATIONS

• Bachelor's degree in Business, IT, Finance, Banking, Management, or related field.
• At least 6 years of relevant experience in:
  • Transaction banking
  • Payment operations
  • ATM/channel operations
  • Card/electronic payment operations
  • Dispute/chargeback operations
• Must have hands-on experience in transaction disputes, chargebacks, arbitration, or escalated payment cases.
• Experience in a regulated financial services environment, including regulatory/compliance and operational reporting.
• Prior team leadership or supervisory experience.
• Strong stakeholder management and coordination skills.

HIGHLY PREFERRED

• Exposure to BSP-regulated payment operations
• Experience with InstaPay, PESONet, ATM, switching, acquiring/issuing, or other electronic payment channels
• Knowledge of settlement, reconciliation, funding, or transaction monitoring
• Experience in process improvement, automation, system enhancements, or UAT