Operations Manager

Asticom Technology Inc.; Makati; On-site; PHP 1,674,000 - 2,232,000; Full time

Job summary

Asticom is seeking an experienced Operations Manager to oversee P&L, budgets, revenue, and receivables for a designated mall, center, or area in Metro Manila. You will monitor financial performance, guide merchant relations, and drive improvements across operations to meet service standards.

The role requires 5–8 years in mall/retail/property, with at least 3–5 years in a supervisory capacity, and a strong track record in budgeting and financial analysis. This position is based on-site in Makati.

Qualifications

• Bachelor's degree in business or related field.
• 5–8 years in mall, retail, property, or related industry.
• 3–5 years in a managerial or supervisory role.
• Strong knowledge of mall/retail operations and leasing processes.
• Proven budget management and financial analysis experience.
• Ability to translate data into actionable strategies.

Responsibilities

• Take overall responsibility for P&L, budget, revenue, and receivables for the assigned area.
• Monitor financial performance, including gross revenues and expenses.
• Analyze merchant sales performance vs budgets and targets.
• Implement billing/collection guidelines with timely payments.
• Prepare and manage quarterly budgets and forecasts.
• Oversee day-to-day operations ensuring policy compliance.
• Ensure safe, clean, and well-maintained site conditions.
• Identify operational improvements to boost customer experience.
• Build strong relationships with merchants to support growth.
• Provide guidance and mentorship to Operations Associates.

Skills

Mall operations

Merchant management

Budget management

Financial analysis

Leadership

Communication

Problem-solving

Education

Bachelor's degree in Business Administration / related field

Job description

About The Role

This role involves taking overall responsibility for the P&L, budget, revenue, and receivables of an assigned building, center, or area. You will monitor financial performance, analyze merchant sales performance, implement billing and collection guidelines, and oversee day-to-day operations while ensuring compliance with company standards and policies.

Key responsibilities

• Take overall responsibility for the P&L, budget, revenue, and receivables of the assigned building, center, or area
• Monitor financial performance, including gross revenues, operating expenses, merchant sales, and budget targets, and identify key performance drivers and opportunities for improvement
• Analyze merchant sales performance against prior-year results, current-year budgets, sales targets, category benchmarks, and overall center performance
• Implement billing and collection guidelines and work closely with the Billing and Collection team to ensure timely payments and effective receivables management
• Prepare and manage quarterly budgets, including relevant business assumptions and forecasts
• Oversee the day-to-day operations of the assigned area, ensuring compliance with company standards, policies, procedures, and service requirements
• Monitor housekeeping, maintenance, facilities, and overall site conditions to ensure a safe, clean, functional, and well-maintained environment
• Identify and implement operational improvements that enhance customer experience, facility condition, and overall business performance
• Build and maintain strong, professional relationships with merchants and support initiatives that contribute to their business growth and long-term viability
• Provide guidance, coaching, and mentorship to Operations Associates to support their professional development

About You

• Bachelor's degree in Business Management, Operations Management, Marketing, Business Studies, Business Administration, Management, or a related field
• 5–8 years of relevant experience in mall, retail, property, or related industry
• At least 3–5 years of experience in a managerial or supervisory capacity
• Strong understanding of mall/retail operations, merchant management, and property administration
• Demonstrated experience in budget management, financial analysis, revenue monitoring, and receivables management
• Strong ability to analyze sales performance, financial results, and operational metrics and translate insights into actionable strategies
• Excellent merchant relationship management and customer service skills, with the ability to address concerns and build long-term business relationships
• Good knowledge of leasing processes and contract administration
• Strong communication, analytical, and problem-solving skills
• Strong leadership skills with the ability to manage teams, drive business results, and make sound operational decisions