Product Manager: Trust & Platform Onboarding

Jobtailor

Makati

On-site

PHP 1,800,000 - 3,000,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a Product Manager focused on User Trust and Platform development in Metro Manila. You will own identity verification, fraud detection, onboarding and activation initiatives, and cross-team collaboration to improve activation metrics and customer experiences.

The role requires 3–5 years in Product Management or Technical PM, with hands-on data querying (SQL) and analytics tooling experience. Strong collaboration with Legal, Compliance, and Ops is essential.

Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
3-5 years experience in Product Management or Technical PM, with 1-2 years owning technical/platform products.
SQL to query a data warehouse, validate funnels, and track metric changes.
Working understanding of APIs, auth flows, and account state propagation across systems.
Experience with analytics and tooling (Amplitude, Looker, Tableau, Data Studio) and experimentation.
Familiarity with fraud detection concepts, rules engines, risk scoring and tradeoffs.
Familiarity with KYC/identity verification providers and document/biometric flows.
Solid understanding of UI/UX principles.

Responsibilities

Own the User Trust and Platform roadmap end-to-end across identity, fraud, onboarding and activation, communications, support, and back office.
Gather input from CS, Policy & Compliance, and Ops teams and prioritize work by impact versus effort.
Own the trust and platform KPI framework, including activation rates, fraud loss as a percentage of GMV, support resolution time and CSAT, and Back Office workflow success rate.
Define identity verification, account integrity, and account-state propagation across driver and customer apps.
Define fraud detection signals and own back-office tools for suspending, deactivating, and reinstating accounts with audit trails.
Own driver and customer onboarding and activation funnels, measuring drop-off and improving time-to-first-trip and time-to-first-booking.
Define transactional and N-way platform communications.
Drive cross-functional alignment and ship features supporting CS, Policy & Compliance, and Ops teams.
Ensure compliance and traceability for identity, account, and financial actions in coordination with Legal and the DPO, including Data Privacy Act obligations.
Plan phased releases, define success criteria, and determine when to pause or roll back.
Take end-to-end responsibility for outcomes.