Product Manager (Mid)

Angkas (DBDOYC, Inc); Makati; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Free meals

Gym access

Career growth

Competitive salary

Start-up energy

Global team

Tech-driven culture

Job summary

Angkas (DBDOYC, Inc) in Manila is seeking a Product Manager to own the User Trust and Platform roadmap, from identity verification to fraud controls, onboarding, and activation, while enabling frontline teams.

You will align CS, Policy & Compliance, and Ops, define KPI framework, and ensure compliance with Data Privacy Act; the role offers hybrid work, onsite or remote, across the Philippines.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• 3-5 years experience in Product Management or Technical PM, with 1-2 years owning technical or platform products.
• Strong SQL skills to query data warehouses and validate funnels.
• Familiarity with APIs, auth flows, and cross-system state.
• Experience with analytics tools (Amplitude/Looker/Tableau/Data Studio) and experimentation.
• Knowledge of fraud detection concepts, KYC, and identity verification.

Responsibilities

• Own the User Trust and Platform roadmap end-to-end across identity, fraud, onboarding and activation, comms, support, and back office.
• Discovery and prioritisation based on input from CS, Policy & Compliance, and Ops teams.
• Define trust and platform KPI framework: activation rate, fraud loss, CSAT, and back-office workflow success.
• Define how users are verified at signup and how account state propagates across apps.
• Work with Fraud and Data to define detection signals and back office surfaces for account actions with an audit trail.
• Improve onboarding funnels for drivers and customers and measure time-to-first-trip and first-booking.
• Define platform communications and align cross-functional teams to ship features.
• Ensure compliance and traceability for all identities and financial actions with Legal and DPO.

Skills

Product PM

SQL

APIs & auth

Analytics tools

KYC identity

UI/UX basics

Education

Bachelor's degree (CS/Eng/IS/Bus)

Tools

Amplitude

Looker

Tableau

Data Studio

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we’re looking for a Product Manager. As a Product Manager, you will play a crucial role in setting up the foundations in making this happen - from knowing who each user is and verifying they are legitimate, to getting new drivers and customers to their first trip faster, to protecting the platform from fraud, to giving our frontline CS, Fraud, and Ops teams the internal tooling they need to resolve issues at scale.

Responsibilities:

• Own the User Trust and Platform roadmap end-to-end across identity, fraud, onboarding and activation, comms, support, and back office
• Discovery and prioritisation: Continuously gather input from CS, Policy & Compliance, and Ops teams and rank work on impact versus effort, not on who escalates hardest. Every domain in this scope has a queue; your job is deciding which queue moves.
• Own the trust and platform KPI framework: driver and customer activation rate, fraud loss as a percentage of GMV, support resolution time and CSAT, and Back Office workflow success rate.
• Own identity and account integrity as a system: define how Angkas verifies who a user is at signup, how that verification is maintained, and how account state changes propagate across the driver and customer apps.
• Own fraud detection and enforcement tooling: work with Fraud and Data to define detection signals, and own the back office surfaces that let frontline teams suspend, deactivate, and reinstate accounts quickly and with a full audit trail.
• Own onboarding and activation funnels for both drivers and customers, instrumenting each step so that drop-off is measurable and time-to-first-trip and time-to-first-booking can be moved deliberately.
• Own platform comms: define the transactional and N-way messaging that shapes users trust in the platform.
• Drive cross-functional alignment to ship features that unblock frontline teams, treating CS, Policy & Compliance, and Ops as internal customers with defined service standards rather than an ad-hoc request queue.
• Ensure compliance and traceability for every identity, account, and financial action taken through the platform, in coordination with Legal and the DPO, with particular attention to Data Privacy Act obligations on personal data.
• Release management: Plan phased rollouts, define success criteria, and know when to pause/rollback based on early signals.
• Ownership & accountability: Take end-to-end responsibility for outcomes, not just outputs.

Where And How You Can Work

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro. We don't believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both, we provide the flexibility; you bring the drive.

Ready to change how the Philippines moves? Let’s get this show on the road!

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• 3-5 years experience in Product Management or Technical PM, with 1-2 years owning technical or platform products rather than customer-facing features alone.
  • SQL, sufficient to independently query a data warehouse, validate a funnel, and check whether a metric moved. This is non-negotiable.
  • Working understanding of APIs, authentication and authorization flows, and how account state propagates across systems.
  • Analytics and product tooling: Amplitude, Looker, Tableau, Data Studio, or equivalent, plus experimentation.
  • Familiarity with fraud detection concepts - rules engines, risk scoring, false positive and false negative tradeoffs.
  • Familiarity with KYC and identity verification providers, and with document or biometric verification flows.
  • Solid understanding of UI/UX principles.
• Nice to have: CSPO, Any certification related to fraud detection, risk management, or data privacy

Benefits

• Work-life balance – Build a career without sacrificing your personal life.
• Free perks – Fuel up with free meals and stay active with gym access.
• Grow fast – Unlock career advancement and promotion opportunities.
• Get rewarded – Earn a competitive salary with opportunities for pay increases.
• Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
• Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.