Process Transformation COE Lead

QBE Group Shared Services Centre; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a leader to drive high-performing teams focused on business process re-engineering, continuous improvement, and process governance. The role aligns team priorities with senior stakeholders, sustaining a work pipeline and driving simplification across processes.

The position requires guiding teams to achieve objectives, maintaining compliance with policies and regulations, and advocating core capabilities among leadership.

Qualifications

• Analytical thinking and problem solving to drive process improvements.
• Experience in business process re-engineering or continuous improvement is expected.
• Ability to influence senior stakeholders and align teams with strategic priorities.

Responsibilities

• Influence senior leaders on leveraging framework to simplify processes.
• Enable team members to contribute to business unit strategy discussions related to process simplification.
• Ensure alignment with senior leaders on focus areas and priorities.
• Drive awareness and adoption of core capabilities and services among senior leaders.
• Ensure compliance with legislation, industry codes, and company policies.
• Initiate and capitalise on best practices and innovations.
• Complete all required advice and compliance training successfully.
• Drive continuous business process improvement aligned with business unit KPIs.
• Encourage team members to demonstrate company values and core capabilities.
• Manage operational and organisational design effectively.

Skills

Analytical Thinking

Business Transformation

Critical Thinking

Influencing Others

Intentional collaboration

Managing performance

Operational Efficiency

Problem Solving

Process Improvements

Process Streamlining

Project Delivery

Risk Management

Stakeholder Management

Strategic Planning

Waterfall Model

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

QBE Group Shared Services Centre is seeking a leader to drive high-performing teams focused on business process re-engineering, continuous improvement, and process governance. The role aligns team priorities with senior stakeholders, sustaining a work pipeline and driving simplification across processes.

The position requires guiding teams to achieve objectives, maintaining compliance with policies and regulations, and advocating core capabilities among leadership.