Learning COE Lead

QBE Group Shared Services Centre; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a leader to drive high-performing teams focused on business process re-engineering, continuous improvement, and process governance. The role aligns team priorities with senior stakeholders, sustaining a work pipeline and driving simplification across processes.

The position requires guiding teams to achieve objectives, maintaining compliance with policies and regulations, and advocating core capabilities among leadership.

Qualifications

• Analytical thinking and problem solving to drive process improvements.
• Experience in business process re-engineering or continuous improvement is expected.
• Ability to influence senior stakeholders and align teams with strategic priorities.

Responsibilities

• Influence senior leaders on leveraging framework to simplify processes.
• Enable team members to contribute to business unit strategy discussions related to process simplification.
• Ensure alignment with senior leaders on focus areas and priorities.
• Drive awareness and adoption of core capabilities and services among senior leaders.
• Ensure compliance with legislation, industry codes, and company policies.
• Initiate and capitalise on best practices and innovations.
• Complete all required advice and compliance training successfully.
• Drive continuous business process improvement aligned with business unit KPIs.
• Encourage team members to demonstrate company values and core capabilities.
• Manage operational and organisational design effectively.

Skills

Analytical Thinking

Business Transformation

Critical Thinking

Influencing Others

Intentional collaboration

Managing performance

Operational Efficiency

Problem Solving

Process Improvements

Process Streamlining

Project Delivery

Risk Management

Stakeholder Management

Strategic Planning

Waterfall Model

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

Job Description

Primary Details

Time Type: Full time
Worker Type: Employee
The purpose of this role is to lead a high performing team focused on Business Process Re-Engineering/Continuous Improvement/Process Governance. This role involves aligning team priorities with senior stakeholders, maintaining a sustainable work pipeline, and influencing leaders on process simplification. The role also entails rallying team members to achieve agreed objectives through a broad understanding of frameworks.

Responsibilities

• Influence senior leaders on leveraging framework to simplify processes.
• Enable team members to contribute to business unit strategy discussions related to process simplification.
• Ensure alignment with senior leaders on focus areas and priorities.
• Drive awareness and adoption of core capabilities and services among senior leaders.
• Ensure compliance with legislation, industry codes, and company policies.
• Initiate and capitalise on best practices and innovations.
• Complete all required advice and compliance training successfully.
• Drive continuous business process improvement aligned with business unit KPIs.
• Encourage team members to demonstrate company values and core capabilities.
• Manage operational and organisational design effectively.

Work Experience

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Moderate experience managing or leading others.
• Practiced in building and improving business processes.
• Strong operational and service background.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Transformation, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Project Delivery, Risk Management, Stakeholder Management, Strategic Planning, Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.