Process Optimization & Transformation Lead

QBE Group Shared Services Centre; Philippines; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines seeks a Process Improvement Lead to drive standardisation and enhancement of process improvement initiatives across delivery and project teams. You will leverage expertise in process management and analytics to deliver measurable efficiency and effectiveness gains.

Responsibilities include defining a standardised framework, adopting recognised methodologies, leveraging technology for visibility and automation, and partnering with stakeholders

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Six Sigma Green Belt preferred.

Responsibilities

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Effectively utilise service data and feedback from stakeholders to support prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
• Ensure the benefits of robust process management are recognised across QBE.

Skills

Analytical Thinking

Business Improvement

Business Transformation

Communication

Critical Thinking

Intentional collaboration

Managing performance

Operational Efficiency

Presenting with Impact

Process Improvements

Process Management

Project Delivery

Risk Management

Stakeholder Management

Waterfall Model

Education

Tertiary Degree or equivalent

Six Sigma Green Belt

Job description

QBE Group Shared Services Centre in the Philippines seeks a Process Improvement Lead to drive standardisation and enhancement of process improvement initiatives across delivery and project teams. You will leverage expertise in process management and analytics to deliver measurable efficiency and effectiveness gains.

Responsibilities include defining a standardised framework, adopting recognised methodologies, leveraging technology for visibility and automation, and partnering with stakeholders